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      Country
          Country

          Find a Location

          poolsupplies.com has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Please enter a valid location.
            • poolsupplies.com

              574 Main St Tonawanda, NY 14150-3851

              BBB Accredited Business
            • poolsupplies.com

              532 Main St Tonawanda, NY 14150-3853

              BBB Accredited Business

            Business Profileforpoolsupplies.com

            Pool Supplies
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.67/5stars

            Average of 18 Customer Reviews

            Customer Complaints

            43 complaints closed in last 3 years

            14 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/14/2001

            Years in Business: 57

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Swimming Pools & Supplies

             

            Business Details

            This is a multi-location business.

            Find a Location

            poolsupplies.com has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • poolsupplies.com

                574 Main St Tonawanda, NY 14150-3851

                BBB Accredited Business
              • poolsupplies.com

                532 Main St Tonawanda, NY 14150-3853

                BBB Accredited Business
              BBB File Opened:
              7/1/1973
              Years in Business:
              57
              Business Started:
              6/1/1966
              Business Started Locally:
              6/1/1966
              Business Incorporated:
              1/27/2004
              Accredited Since:
              2/14/2001
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • Island Fanta-Sea Pools
              • Island Pools
              • Transit Pools
              • Fanta-Sea Pools
              • R & P Pools Inc.
              • R and P Pool Inc
              • Leisure Living LLC
              • solarcovers.com
              • Save More On Pool Supplies
              Business Management
              • Mr. Paul Gerspach, President
              • Ms. Catherine Chojnacki, Complaint Handler
              Contact Information

              Customer Contact

              • Ms. Catherine Chojnacki, Complaint Handler
              Additional Contact Information

              Phone Numbers

              Industry Tip

              BBB Tip: Hiring a pool contractor

              Customer Complaints

              43 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/14/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              I purchased a new pool cover from Pool Supplies Leisure Living) who is a distributor of ****** **********. I have an existing ****** pool cover with a serial number so I chose to stay with ****** for ease of installation. I purchased/ordered the pool cover from Pool supplies/Leisure Living, on Oct 6,2023 for a price of $5,236. I provided a serial number for my existing cover and had to sign off on the drawing that was on file with ****** and the expectation was set that it would be an exact match. When the cover was delivered I noticed that the cover did not include the reinforced panels that are on the existing cover and show in the drawing I signed off on. At this point Leisure Living pointed me to ****** and in speaking with ****** it was decided they would pick up the cover and do the necessary repairs/corrections to the cover. After repeated calls and emails 2 weeks later ****** said that the cover is correct, they proved me videos, that didn’t show anything new, and would send back the cover to me. They also said that with advancement in technology the reinforced panels are the same and I can feel a difference in the material where the reinforced panels are and the standard material. I feel no such difference there is not a double panel and no one can prove to me that the reinforced panels are present. The cover delivered doesn’t match the drawing and I have requested that Pool Supplies/Leisure Living/****** accept a return. I tried reaching out to the president of ******, ****** *******, and provided all necessary information and haven’t heard back since last week. I have had no additional contact with Leisure Living after repeated emails to leadership and the rep that sold me the cover. All I want is what we agreed on when I signed the drawing and paid in full! Now This is NOT a way to do business or treat customers! Leisure Living order # ********.
              Read More

              Customer Reviews

              18 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              John D

              1 star

              10/24/2023

              Ordered a pool cover from them because it was guaranteed for 3 years and 5 years limited. When it arrived 2 of the metal rings weren't in the holes where they belong and After 1 year it started falling apart and they won't honor their guarantee.

              Local BBB

              BBB of Upstate New York

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