Business ProfileforBig G Roofing & Siding, LLC

Big G Roofing was the installer used to complete the roof on my new build home. Since the build I have had one section of my roof continually fail in any type of wind where shingles are blowing off exposing the roof to issues from the elements. BIG G roofing has come out a couple times and replaced the shingles as all these issues are under warranty. Roughly 4-5 months ago I had more shingles fly off the roof again. I have been placing calls to BIG G to come and warranty the work and inspect that portion of the roof as I have had 3 issues in the same spot since install. For the first 3 months I left messages with the receptionist and never received return phone calls. Finally, I voiced my concern to the receptionist and an employee finally called me back. They advised that they were speaking to their rep that made the shingles and promised me that I would receive return phone calls with updates and a visual inspection done with the rep to try and repair the problem once and for all. That was over a month ago. I have followed up multiple times since, as I have not received any follow up calls and the physical roof inspection I was promised was never done. I called back two weeks ago and was relayed a message they have not heard back from their rep that was contacted almost two months ago. BIG G has not done anything to repair my roof under warranty as they are required to do. I have been ignored for months and would just like them to warranty the product they put on my brand new home.