Business ProfileforAAA Western and Central New York

1-22-24. I had A terrible experience with a battery that the auto club should have replaced. The had replaced a battery previously and this one was under warranty as per Daniel R***** in dispatch told me, I made several calls the auto bureau about this and had no calls back, since the first call from Daniel. t started in afternoon on the above date, I have two-page notes of everything that was done. After waiting many hours the last driver who had the battery did not replace it but charge the car. I ask him if he was going to replace the battery and he told me it was not the battery. The next day I took the car to a **** auto center on Delaware in Kenmore. and they said it was the battery. I also had triple A again charge the battery so I could get there, That driver told me it was the battery again. I had conflicting stories about this I filed a complaint with the auto club and got a call back from Daniel who took the compliant and said he would get back to me once, He ever called back after that., I call at least three other times over the last month and half. The last call I left a message for Daniel over a week ago and have never received a call back, Daniel told me the original battery which was put in by the auto club was under warranty and I should of not paid for a battery.