Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Leone Plumbing and Heating has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Leone Plumbing and Heating

      1 Rockridge Circle Spencerport, NY 14559

    • Leone Plumbing and Heating

      2250 W Ridge Rd #300 Rochester, NY 14626

    Business ProfileforLeone Plumbing and Heating

    Plumber
    Multi Location Business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Leone Plumbing and Heating has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Leone Plumbing and Heating

        1 Rockridge Circle Spencerport, NY 14559

      • Leone Plumbing and Heating

        2250 W Ridge Rd #300 Rochester, NY 14626

      Location of This Business
      1 Rockridge Circle, Spencerport, NY 14559
      BBB File Opened:
      10/25/2011
      Years in Business:
      11
      Business Started:
      1/28/2013

      Industry Tip

      BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      10/30/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I hired Leone Plumbing & Heating to do a bathroom remodel including removing and replacing a corner shower, installing a new vanity, installing a new light fixture and installing new vinyl plank flooring. The estimate I received was going to be $15,900. I paid half up front in December 2022. They started working the end of March and said they were done on 3/31/2023. The quality of work was horrendous and I had to have his crew back out multiple times to try and fix the poor workmanship. The shower has leaked since the day they said they were done and has caused black mold in the bathroom. They tried multiple times to fix the leak and after all the attempts, it still leaks. The owner, Andy Leone, said that he would rip it out and totally redo the shower since slapping on a ton of caulk didn't fix it. I wish I hired a different company from the start. One of his workers used painter's caulk to try to seal the shower causing even more water damage. Originally, they installed an acrylic shower but Andy said that to make me happy, he would do a new tile shower to make up for the issues I've been having and to make me happy. I asked him multiple times to send me tile options with no response. When he finally did reply, he told me I needed to be patient. I think I was more than patient since it took him until July to tell me he would replace it for me. I didn't receive tile options until 9/5 when I told him I wanted to terminate our working relationship because I got sick of waiting and I no longer had confidence in him or his crew. I hired a new company to redo the work which includes, ripping out the shower and re-installing it with a new one, reinstalling the vanity, and reinstalling the bathroom floor. I don't think it's fair that I paid $7950 to only have a light fixture and part of the floor completed. It's going to cost me at least $9163.78 to fix the work that Andy's crew did. I asked Andy to credit me $4,000 and he said he wouldn't. I want some of my money back!
      Read More

      Customer Reviews

      0 Customer Reviews

      What do you think? Be the first to review!

      How BBB Processes Complaints and Reviews

      Start a Review

      Local BBB

      BBB of Upstate New York

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.