Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          AP Plumbing has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • AP Plumbing

              1195 Ridgeway Ave Rochester, NY 14615-3711

              BBB Accredited Business
            • AP Plumbing

              690 State Fair Blvd Syracuse, NY 13209-1308

              BBB Accredited Business

            Business ProfileforAP Plumbing

            Plumber
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.11/5stars

            Average of 9 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 8/27/2003

            Years in Business: 38

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Commercial & Residential

            Plumbing And Rooter Services

             

            Business Details

            This is a multi-location business.

            Find a Location

            AP Plumbing has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • AP Plumbing

                1195 Ridgeway Ave Rochester, NY 14615-3711

                BBB Accredited Business
              • AP Plumbing

                690 State Fair Blvd Syracuse, NY 13209-1308

                BBB Accredited Business
              BBB File Opened:
              7/25/2003
              Years in Business:
              38
              Business Started:
              1/1/1986
              Business Started Locally:
              1/1/1986
              Business Incorporated:
              2/22/2006
              Accredited Since:
              8/27/2003
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • AP Plumbing Contractors, Inc.
              Business Management
              • Mr. Andy Prestigiacomo, President
              • Ms. Lynette Raimondi, General Manager
              • Ms. Stephanie Corcoran, Operations Manager
              Contact Information

              Principal

              • Ms. Lynette Raimondi, General Manager
              • Ms. Stephanie Corcoran, Operations Manager

              Customer Contact

              • Ms. Lynette Raimondi, General Manager
              • Ms. Stephanie Corcoran, Operations Manager
              Additional Contact Information

              Fax Numbers

              • (585) 225-8799
                Primary Fax

              Phone Numbers

              Email Addresses

              Website Addresses

              Industry Tip

              BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

              Customer Complaints

              3 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/11/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              Date of transaction: 1/11/2024 Amount paid: $603.31 What business committed : to give quote of the cost of work before it was done Nature of dispute: My mom called to have drain unclogged , worker came out and spent less than 15 minutes to snake washer drain and said it was lint . Worker was supposed to give a quote before any work was done and did not provide any amount until after it was completed . Had my mom known the exorbitant amount that was being charged , she would of never accepted . Whether business tried to resolve problem : I did call on 2/8/2024 and 2/9/2024 and spoke with Service Manager Jason. I went over what happened , advised the charge given was extreme. I asked for a list of pricing and could not give me that , He also advised that they time stamp when my mom agreed to the service and then when she paid , I called the next day and he could not provide that information. We went back and forth about what happened and then he offered to give my mom $100. I said she should at least get half of her money back. More conversation went back and forth and he was not willing to give what I thought was fair . Desired settlement : $249.51
              Read More

              Customer Reviews

              9 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Michael R

              01/18/2024

              We called AP Plumbing to look at a leaking garbage disposal. The technician barely looked at the unit and said it needed to be replaced. They were upfront with the costs, but tried to sell us a snaking service on a house that is fairly new. Due to time constraints and medical issues on our end, we went ahead and had them install a new disposal for a bill in the $1200 range. The next day, I priced out the unit online and it only costs around $450; it took them all of 15 minutes to install it, so $750 for 15 minutes of work. They also have a dispatch fee of $89 that is not waived if the work is done (that should have been the first red flag). I take responsibility for hastily accepting their quote; in retrospect, we should have just not used the unit until we had more time to receive other quotes, but such is life. I spoke to three other reputable plumbing companies in the area since and they all agreed that price is WAY over market rate. AP claims they offer a "premium" service in one flat rate. I have nothing against their work and the manager I spoke with was professional, but I do believe we over-paid by a significant amount. Live and learn, I guess.

              Local BBB

              BBB of Upstate New York

              BBB Reports On

              BBB reports on known marketplace practices.

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.