BBB Accredited Business Profile

Paychex, Inc.

Paychex, Inc.

(585) 385-6666

Paychex, Inc.

46 years in business
911 Panorama Trl S
Rochester, NY 14625-2311
Fax Numbers
  • (585) 383-3672
  • (303) 830-9071
Additional Phone Numbers
  • (518) 869-5900
  • (716) 688-0025
  • (607) 771-0965
  • (315) 453-6232
  • (901) 753-2291
  • (888) 827-4749
  • (303) 830-9070
  • (585) 444-2700
Additional Email Addresses
BBB File Opened: 07/18/1997
Business Started: 01/01/1971
Business Started Locally: 01/01/1971
Business Incorporated: 01/01/1983 in DE
Type of Entity
Business Management
  • Mr. Martin Mucci, CEO
  • Lisa Sowerby, Director of Dedicated Service Centers
Contact Information
  • Customer Service: Mieux Williamsen, Client Relations Representative and Client Advocate
Business Category
  • Payroll Services
  • Retirement Planning Services

Alternate Business Names
  • ePlan Services, Inc
  • Paychex of New York LLC
BBB accredited business



This business offers services for payroll, human resources, benefit outsourcing solutions and business insurance.

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Paychex, Inc.

Paychex, Inc.


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