BBB Accredited Business Profile

VoIP Supply LLC

VoIP Supply LLC

(716) 630-1555

VoIP Supply LLC

16 years in business
80 Pineview Dr
Amherst, NY 14228-2120
Fax Numbers
  • (716) 531-4299
Additional Phone Numbers
  • (800) 398-8647
Additional Email Addresses
Additional Website Addresses
BBB File Opened: 12/22/2003
Business Started: 03/01/2002
Business Started Locally: 03/01/2002
Business Incorporated: 03/01/2002 in NY
Type of Entity
Limited Liability Company (LLC)
Business Management
  • Paula Griffo, President
Business Category
  • Network Computer
  • Computer Dealers
  • Computer Parts
  • Telecommunication Equipment
  • Telecommunication Design
  • Telecommunication Consultants
  • Telecommunication Equipment Repair

Products & Services
VoIP Phones, VoIP Headsets, VoIP Service, Hosted VoIP, VoIP Cloud Services, VoIP Gateways, VoIP Adapters, IP Paging, IP Cameras, Networking Equipment, VoIP PBX Hardware
Service Area
United States and Canada
Alternate Business Names
  • B2 Technologies, LLC
  • VOIP Supply, LLC
Methods of Payment
  • All major credit cards, PO (if approved), by terms (if approved), and PayPal.
Refund & Exchange Policy: 

Sometimes products need to be returned.

At VoIP Supply we know and understand that most of the time returning products is a big hassle. In an effort to, "not be like the other guys" we have created a very straightforward and transparent returns policy so that returning a product to

VoIP Supply is simple and easy.

If you have purchased the go3 or Plus 6 warranty: Please call 866-583-0790 or go to our RMA form to receive your return instructions.(Note: The go3 warranty is a single use warranty and only covers the replacement or a defective product once.) If the product is DOA or stops working within 30 days of purchase date, the go3 warranty will not be used and moved to the replacement product. After 30 days and within manufacturer warranty period, the customer may choose to use the go3 warranty to get a new product or may choose to not use the go3 and wait for the product to be returned to manufacturer and manufacturer will send replacement product per their policy.

If your product does not work: Ouch! We're sorry to hear that your product is Dead on Arrival. This doesn't happen often, but if it has, you are eligible for an automatic return. Please call 866-583-0790 or go to our RMA form to receive your return instructions (Based on manufacturer warranties.). We will cover the cost of shipping out the replacement product. (Note: If the product you return is deemed to be working, you will be charged a $20 USD testing fee and product will be returned at customer's expense.)

VoIP Supply will issue a FedEx ground return label for the defective unit. We will cover the cost of shipping out the replacement product using the same method as the original shipping of the product. (Note: If the product you return is deemed to be working, you will be charged a $20 USD testing fee and product will be returned at customer's expense.)

If your product stops working: It's unfortunate to hear that your product has stopped working. We know what a pain this is and will move as quickly as possible to process your return based on manufacturer warranty.
If your product has stopped working and it is within a year of the date of purchase, you are eligible for a return based on the manufacturer return warranty. You can find more on manufacturer policies here. (Note: Please understand that this step is mandated by the manufacturers VoIP Supply represents. If we could accept returns on behalf of the manufacturer after 30 days we would.)

Any defective units over $200.00 need to be troubleshot and deemed defective before a return authorization can be issued. Please email

If you purchased the wrong product: While we understand that mistakes happen when purchasing a product, if you have purchased the wrong product and wish to return it, you must do it within 30 days. It must be Un-Opened, Un-used, No Broken Seals, Un-Damaged and New in Box. (Any units that show signs of use will be returned at customer's expense) 
You will be responsible for the cost of return shipping and will be subject to a 10% - 20% re-stocking fee to cover the cost of processing based on the nature of the return. Note: If we were responsible for recommending the wrong product, you will be eligible for a return and full refund with no restocking fee. Wrong recommendations made by our sales team need to be reported within 10 days of product receipt.

To get started, please go to our RMA form to receive your return instructions.

If you have purchased a VoIP Supply Refreshed product: All VoIP Supply Refresh products come with a six-month standard warranty. If you have purchased a VoIP Supply Refresh product and it has stopped working due to a manufacturer's defect, please call 866-583-0790 or go to our RMA form to receive your return instructions. 

VoIP Supply will issue a FedEx ground label for the defective unit. We will cover the cost of shipping out the replacement product using the same method as the original shipping of the product. (Note: If the product you return is deemed to be working, you will be charged a $20 USD testing fee.)

Final Sale Products: All servers, PBXs, channel banks, gateways (analog or digital), software, service contracts and batteries are not eligible for return or refund. Defective products within these categories must be returned directly to the manufacturer.

Returns Program Reminders

Returns Department Contact Information: You can reach the returns department at VoIP Supply via phone at 866-583-0790 or create a ticket to contact Customer Service

Returns Address

All returns should be sent to:
VoIP Supply
Attn: Returns Department
80 Pineview Drive
Amherst, NY 14228

Return Instructions

In order to ensure that your return arrives in the best possible condition so that you are not subjected to additional charges, please remember the following: Products must be returned double boxed with the assigned RMA number clearly visible on the outside of the package. DO NOT write on or apply shipping stickers to the original manufacturer's box. DO NOT use the original manufacturer's box as the shipping box. Products not double boxed, without RMA numbers on them or those with writing on the original box will be refused or returned at the customer's expense.

RMA Expiration
Once an RMA is approved, the product must be received within 10 days. Returns received after 10 business days will be refused and returned to the customer at their expense.

Lost Shipments
A lost shipment must be reported within 10 business days of delivery in order for a claim to be filed, otherwise, your request will be denied.

BBB Accreditation

BBB Accredited Since 12/18/2003

BBB has determined that VoIP Supply LLC meets Standards of BBB Accreditation, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services.

Standards of BBB Accreditation

An accredited business or organization agrees to:
  1. Have been operational (actively selling products or services) in any BBB service area for at least the most recent 6 months, unless the principle(s) previously operated a similar business with an eligible record (one that qualifies for BBB accreditation).
  2. Fulfill contracts signed and agreements reached.
  3. Be free from government action that demonstrates a significant failure to support BBB ethical principles in marketplace transactions (this requires a determination by BBB as to the nature of any violation, whether it was caused or condoned by management, and actions taken to resolve underlying issues that led to the government action).
  4. Be free of an unsatisfactory rating and maintain at least a B rating at the accrediting BBB and the BBB where it is headquartered, if different.
  5. In its relationship with BBB:
    1. meet all applicable standards within this Code of Business Practices
    2. cooperate with BBB's activities and efforts to promote voluntary self- regulation within the business' industry
    3. honor any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process
    4. complete the required application and pay all monetary obligations to BBB in a timely manner
An accredited business or organization agrees to:
  1. Follow federal, state/provincial and local advertising laws.
  2. Abide by the BBB Code of Advertising. Supply, upon request, substantiation for advertising and selling claims. Correct advertising and selling practices, when recommended by BBB.
  3. Adhere to applicable BBB industry codes of advertising.
  4. Cooperate with BBB self-regulatory programs for the resolution of advertising disputes.
  5. Use the BBB name and logos in accordance with BBB policy.
  6. Avoid misleading customers by creating the false impression of sponsorship, endorsement, popularity, trustworthiness, product quality or business size through the misuse of logos, trustmarks, pictures, testimonials, or other means
An accredited business or organization agrees to:
  1. Make known all material facts in both written and verbal representations, remembering that misrepresentation may result not only from direct statements but by omitting or obscuring relevant facts.
  2. Ensure that any written materials are readily available, clear, accurate and complete.
An accredited business or organization agrees to:
  1. Upon request, provide BBB with all information required to evaluate compliance with BBB standards. This may include, but is not limited to business name, address and contact information; names and background of principles; business and banking references; licensing and/or professional accreditation; and a complete description of the nature of the business.
  2. Clearly disclose to customers:
    1. direct and effective means to contact the business
    2. terms of any written contract
    3. any guarantees or warranties accompanying a product
    4. any restrictions or limitations imposed (e.g. limited supply,maximum number available per customer)
    5. the business' return/refund policy
    6. any recurring commitment into which the customer may be entering, including information on how future billing will occur
    7. total cost of the transaction, including tax, shipping and handling, and other related charges
  3. If selling products or providing services on Web sites or via other electronic means:
    1. provide any required product labeling information
    2. disclose the nature and terms of shipping, including any known delays or shortages of stock
    3. provide an opportunity to review and confirm the transaction before the sale is completed
    4. provide a receipt summarizing the transaction after the purchase
An accredited business or organization agrees to:
  1. Fulfill contracts signed and agreements reached.
  2. Honor representations by correcting mistakes as quickly as possible.
An accredited business or organization agrees to:
  1. Promptly respond to all complaints forwarded by BBB by:
    1. Resolving the complaint directly with the complainant and notifying BBB, or
    2. Providing BBB with a response that BBB determines:
      1. is professional,
      2. addresses all of the issues raised by the complainant,
      3. includes appropriate evidence and documents supporting the business' position, and
      4. explains why any relief sought by the complainant cannot or should not be granted.
  2. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.
  3. Comply with any settlements, agreements or decisions reached as an outcome of a BBB dispute resolution process.
  4. Cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB.
An accredited business or organization agrees to:
  1. Respect Privacy
    Businesses conducting e-commerce agree to disclose on their Web site the following:
    1. what information they collect,
    2. with whom it is shared,
    3. how it can be corrected,
    4. how it is secured,
    5. how policy changes will be communicated, and;
    6. how to address concerns over misuse of personal data.
  2. Secure Sensitive Data
    Businesses that collect sensitive data online (credit card, bank account numbers, Social Security number, salary or other personal financial information, medical history or records, etc.) will ensure that it is transmitted via secure means.Businesses will make best efforts to comply with industry standards for the protection and proper disposal of all sensitive data, both online and offline.
  3. Honor Customer Preferences
    Businesses agree to respect customer preferences regarding contact by telephone, fax and e-mail, and agree to remedy the underlying cause of any failure to do so.
An accredited business or organization agrees to:
  1. Avoid involvement, by the business or its principles, in activities that reflect unfavorably on, or otherwise adversely affect the public image of BBB or its accredited businesses.

BBB Accreditation Reviews

BBB routinely monitors its files on all Accredited Businesses to affirm that they continue to meet all BBB Accreditation Standards

BBB Accreditation Process

Not every business is eligible for BBB Accreditation. Businesses must meet, commit to and maintain the BBB Code of Business Practices (Accreditation Standards)  in order to be eligible for and maintain BBB Accreditation. The BBB Code of Business Practices represents sound advertising, selling and customer service practices that enhance customer trust and confidence in business. The Code is built on the BBB Standards for Trust, eight principles that summarize important elements of creating and maintaining trust in business.

In order to be eligible for Accreditation a business must complete an Accreditation application.

Upon receipt of a fully completed BBB Application for Accreditation, BBB staff:

  • Reviews the application
  • Researches the business
  • Verifies the information presented in the application
  • May request additional information
  • May request proof of specific information on the application
After the review and verification process, BBB will then evaluate if the business meets the BBB Code of Business Practices (Accreditation Standards)..

Once BBB has finished its evaluation, the application for BBB Accreditation is either approved or denied. If the applicant is found in compliance with the BBB Code of Business Practices it will be presented to the BBB Board of Directors, or a committee of that board, for final approval. If the application is denied, BBB will contact the applicant, indicating the BBB Standard(s) that were not met and any recourse available to the applicant.

VoIP Supply LLC

VoIP Supply LLC


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