BBB Accredited Business Profile

VoIP Supply LLC

VoIP Supply LLC

(716) 630-1555

VoIP Supply LLC

15 years in business
80 Pineview Dr
Amherst, NY 14228-2120
Fax Numbers
  • (716) 531-4299
Additional Phone Numbers
  • (800) 398-8647
Additional Email Addresses
  • pgriffo@voipsupply.com
  • voipexperts@voipsuply.com
  • marketing@voipsupply.com
Additional Website Addresses
BBB File Opened: 12/22/2003
Business Started: 03/01/2002
Business Started Locally: 03/01/2002
Business Incorporated: 03/01/2002 in NY
Type of Entity
Limited Liability Company (LLC)
Business Management
  • Paula Griffo, President
Business Category
  • Network Computer
  • Computer Dealers
  • Computer Parts
  • Telecommunication Equipment
  • Telecommunication Design
  • Telecommunication Consultants
  • Telecommunication Equipment Repair

Products & Services
VoIP Phones, VoIP Headsets, VoIP Service, Hosted VoIP, VoIP Cloud Services, VoIP Gateways, VoIP Adapters, IP Paging, IP Cameras, Networking Equipment, VoIP PBX Hardware
Service Area
United States and Canada
Alternate Business Names
  • B2 Technologies, LLC
  • VOIP Supply, LLC
Methods of Payment
  • All major credit cards, PO (if approved), by terms (if approved), and PayPal.
Refund & Exchange Policy: 

Sometimes products need to be returned.

At VoIP Supply we know and understand that most of the time returning products is a big hassle. In an effort to, "not be like the other guys" we have created a very straightforward and transparent returns policy so that returning a product to

VoIP Supply is simple and easy.

If you have purchased the go3 or Plus 6 warranty: Please call 866-583-0790 or go to our RMA form to receive your return instructions.(Note: The go3 warranty is a single use warranty and only covers the replacement or a defective product once.) If the product is DOA or stops working within 30 days of purchase date, the go3 warranty will not be used and moved to the replacement product. After 30 days and within manufacturer warranty period, the customer may choose to use the go3 warranty to get a new product or may choose to not use the go3 and wait for the product to be returned to manufacturer and manufacturer will send replacement product per their policy.

If your product does not work: Ouch! We're sorry to hear that your product is Dead on Arrival. This doesn't happen often, but if it has, you are eligible for an automatic return. Please call 866-583-0790 or go to our RMA form to receive your return instructions (Based on manufacturer warranties.). We will cover the cost of shipping out the replacement product. (Note: If the product you return is deemed to be working, you will be charged a $20 USD testing fee and product will be returned at customer's expense.)

VoIP Supply will issue a FedEx ground return label for the defective unit. We will cover the cost of shipping out the replacement product using the same method as the original shipping of the product. (Note: If the product you return is deemed to be working, you will be charged a $20 USD testing fee and product will be returned at customer's expense.)

If your product stops working: It's unfortunate to hear that your product has stopped working. We know what a pain this is and will move as quickly as possible to process your return based on manufacturer warranty.
If your product has stopped working and it is within a year of the date of purchase, you are eligible for a return based on the manufacturer return warranty. You can find more on manufacturer policies here. (Note: Please understand that this step is mandated by the manufacturers VoIP Supply represents. If we could accept returns on behalf of the manufacturer after 30 days we would.)

Any defective units over $200.00 need to be troubleshot and deemed defective before a return authorization can be issued. Please email support@voipsupply.com.

If you purchased the wrong product: While we understand that mistakes happen when purchasing a product, if you have purchased the wrong product and wish to return it, you must do it within 30 days. It must be Un-Opened, Un-used, No Broken Seals, Un-Damaged and New in Box. (Any units that show signs of use will be returned at customer's expense) 
You will be responsible for the cost of return shipping and will be subject to a 10% - 20% re-stocking fee to cover the cost of processing based on the nature of the return. Note: If we were responsible for recommending the wrong product, you will be eligible for a return and full refund with no restocking fee. Wrong recommendations made by our sales team need to be reported within 10 days of product receipt.

To get started, please go to our RMA form to receive your return instructions.

If you have purchased a VoIP Supply Refreshed product: All VoIP Supply Refresh products come with a six-month standard warranty. If you have purchased a VoIP Supply Refresh product and it has stopped working due to a manufacturer's defect, please call 866-583-0790 or go to our RMA form to receive your return instructions. 

VoIP Supply will issue a FedEx ground label for the defective unit. We will cover the cost of shipping out the replacement product using the same method as the original shipping of the product. (Note: If the product you return is deemed to be working, you will be charged a $20 USD testing fee.)

Final Sale Products: All servers, PBXs, channel banks, gateways (analog or digital), software, service contracts and batteries are not eligible for return or refund. Defective products within these categories must be returned directly to the manufacturer.

Returns Program Reminders

Returns Department Contact Information: You can reach the returns department at VoIP Supply via phone at 866-583-0790 or create a ticket to contact Customer Service

Returns Address

All returns should be sent to:
VoIP Supply
Attn: Returns Department
80 Pineview Drive
Amherst, NY 14228

Return Instructions

In order to ensure that your return arrives in the best possible condition so that you are not subjected to additional charges, please remember the following: Products must be returned double boxed with the assigned RMA number clearly visible on the outside of the package. DO NOT write on or apply shipping stickers to the original manufacturer's box. DO NOT use the original manufacturer's box as the shipping box. Products not double boxed, without RMA numbers on them or those with writing on the original box will be refused or returned at the customer's expense.

RMA Expiration
Once an RMA is approved, the product must be received within 10 days. Returns received after 10 business days will be refused and returned to the customer at their expense.

Lost Shipments
A lost shipment must be reported within 10 business days of delivery in order for a claim to be filed, otherwise, your request will be denied.

BBB accredited business

A+

Overview

This business offers networking equipment, computer hardware, computer sales, & technical services.

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

VoIP Supply LLC

VoIP Supply LLC

BBB ACCREDITATION SINCE 12/18/2003

Customer Review Rating:

100%

Composite Score: