Business ProfileforAmerican Homes

In February 2021 we sat down with American Homes Sales Representative Graig H***** to order ****** Homes model A32063-P (referred to as The Florida) and began the process of laying out changes and receiving pricing on the upgrades we requested. One specific upgrade requested was a complete sheetrock package to include smooth walls/ceilings throughout (stated on the quote sheet) and were quoted that option for $6000.00 additional, which we agreed to. The signed order sheets dated 05/03/21 show the finished drywall throughout for $6000.00 and the same stated again on the order sheet to ****** homes. Our home was finally delivered on 03/02/2022. During the first walkthrough we began trying to address this with them and kept getting the runaround and was told to call my sales representative. After a few back and forth calls with Graig, he finally got frustrated and simply stated "well that's what you ordered so that's what you got" and claimed we never specifically asked for smooth ceilings. We have several emails between myself and Graig where I confirmed he indeed ordered the sheetrock package to include the smooth ceilings as we requested and the other upgrades. All upgrades listed except for the additional water faucet and smooth ceiling were completed by the manufacturer per the order sheet. After getting nowhere with American Homes on this matter I contacted ****** Homes directly and requested they discuss this order sheet with me. I spoke with Jody at ****** Homes who confirmed they did indeed see the finished sheetrock request under the Misc. portion of the order sheet but explained that this was not the proper way to order that package and most likely where the miscommunication came from and why we received smooth walls but a textured ceiling. She concluded that this was the error of the sales representative at American Homes, and I would need to bring this to their attention again for remedy. Full complaint and additional complaints attached