BBB Accredited Business Profile

Phoenix Rising Saddles

Phoenix Rising Saddles

(716) 665-2999

Phoenix Rising Saddles

4 years in business
32 Olson Anenue
Jamestown, NY 14701
Additional Email Addresses
  • info@phoenixrisingsaddles.com
BBB File Opened: 03/18/2014
Business Started: 07/01/2013
Business Started Locally: 07/01/2013
Business Incorporated: 07/01/2013 in NY
Type of Entity
Corporation
Business Management
  • Mrs. Jamie Evan, President
Business Category
  • Horse Equipment & Supplies
  • Horse Training

Products & Services
Imus 4-Beat Saddle, Imus Comfort Gait Bit, Imus Training Transition Bit, The Gaited Horse Bible, Gaits from God DVD Set, Ride N Tie Trail Bridle
Alternate Business Names
  • Gog Phoenix Rising Inc.
Methods of Payment
  • Visa, Mastercard, Discover, American Express, PayPal, Check, and Money Order.
Refund & Exchange Policy: 
The business has provided the following statement:

"Due to the nature of the product, bits are non-returnable. Saddles have a 14 day trial (read about that below).The rest of our leather and beta-biothane items have a 14 day return policy. If you are not satisfied with your product, you may exchange or return within 14 days. Please call within 14 days of product receipt and we will set up a Return Merchandise Authorization for you. Items must be received back by the 21stday. Customer is responsible for shipping on all returns and exchanges and we recommend using a trackable method, as lost packages are not the responsibility of GOG Phoenix Rising Inc. Items must be returned in “NEW” condition.

SADDLE 14 DAY TRIAL

Fourteen (14) Day Trial Policy

GOG Phoenix Rising, Inc. wants you to be satisfied, within reason, with your new saddle. If your new Imus 4-Beat ™ saddle does not fit you or your horse properly, upon your timely compliance with all size satisfaction policy requirements stated below, the company will: Produce a new different size replacement saddle, one time only, for you of equal, or lower value, at no additional charge.  Alternately, you may request a refund of the purchase price minus shipping and a $100 restocking fee. After one replacement saddle is produced, this size satisfaction policy expires and our normal One Year Limited Warranty, only, applies to your new replacement saddle. 

Size Satisfaction Policy Requirements:You must notify GOG Phoenix Rising, Inc. via phone or email within (14)calendar days from the date of your receipt of your saddle, of your intent to return the saddle for replacement under this 14 day fit guarantee.No exceptions!  GOG Phoenix Rising, Inc will provide the purchaser with a Return Authorization number (RMA #). This must be clearly marked on the outside of the return box. The saddle must leave the purchaser's possession by the 15th day.  A tracking number must be provided to show proof that saddle was shipped out within the warranty window. Returned saddles are returned to stock and will be resold to customers who expect to receive their purchase in “as new” condition. Therefore, returned saddles must be returned to the Company in “as new” condition. Should the saddle not be returned in "as new" condition, the company reserves the right to charge you a "penalty fee" to compensate the company adequately for any resale or other losses on the returned saddle. The "as new" and "penaltyfee" determinations are in the sole discretion of the Company. 

Generally speaking "as new" means, but is not limited to, no stains, no wear spots, no scratches, no sweat marks, no horse hair or other unsightly foreign matter on the saddle. It is solely the purchaser's responsibility to keep the saddle in "as new" condition before returning. Failure to do so will void any recourse under this policy.  It is suggested that you cover the underside of the saddle with a covering material to prevent soiling, etc. When riding during trial period avoid wearing buttons or buckles that might scratch upon mountingor dismounting.  Avoid riding in the rain or through brush as both could damage the saddle and forfeit a return. We recommend riding in soft-soled shoes to prevent scratches on the bottom of the fender and stirrups. GOG Phoenix Rising, Inc takes pictures of each saddle before shipping and each is thoroughly packed for protection during shipping.
BBB accredited business

A+

Overview

This business offers online sales of horse equipment, supplies, horse training/videos, bits, saddles, saddle bags, bridles, girths and collars.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
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BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
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Phoenix Rising Saddles

Phoenix Rising Saddles

BBB ACCREDITATION SINCE 03/14/2014

Customer Review Rating:

100%
This business has no complaints filed

Composite Score: