Customer ReviewsforGraves Bros. Home Improvement Co.
57 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Beth C
5 stars04/20/2024
They are the absolute best! I was treated with nothing but respect. Aaron W**** was amazing and so very helpful. I had windows installed and the work is beautiful. They arrived on time and very polite and careful of my work in progress home. If you need work done on your home please call Graves Bros You won’t be disappointed!Review from Jake O
1 star04/05/2024
I hired them to replace our windows, gutters, and siding. Things started off poorly with terrible communication and delays before work even started. When work started they had 10 non - English speaking installers which is fine, but I was unable to communicate my concerns and there were problems and concerns immediately. Occasionally a “foreman” made an appearance but he didn't really know what was going on even when he was there, which was seldom. I had to take multiple days off work to keep an eye on them. I caught a bunch of mistakes but they still snuck plenty of things past me, that I didn’t find until later. Graves has given me nothing but problems. I have pictures of one guy standing on my railing to install siding, which then broke as a result and even with the pictures they still won't admit to it. They caused other damages to my property that were outside their scope of work and never mentioned a word about doing so. I had to keep checking around my property to find what they broke throughout the project. On the install, I tried to tell them proactively as things weren't installed properly, but they wouldn't hear it. I did ample research throughout the course of this project. There were weeks where they wouldn't show up and wouldn't respond to my calls, and my calls were in regard to things that were unfinished: 4 windows missing, half a wall not sided, and incorrect gable vents installed. When they finally came back they slapped it together improperly and started harassing me, demanding payment and told me they were going to send me to collections. The job was so screwed up and it still is. I got the town inspector involved and had another contractor assess the situation. The town inspector failed them on the improperly installed windows, the polar wrap installation and some aspects of the siding install. The other contractor said that their job was shameful and a disgrace to tradesmen. Still they refused to come back to fix it, unless they were paid.Review from Nathan T
1 star02/20/2024
I would not recommend this company. I work out of town in the construction trade and I hired this company to install new exterior doors and side our home. The siding was done very well. Only issues was the language barrier of the crew we could not communicate with. The door install was TERRIBLE. To this day our doors do not work properly. I sent photos and video the day they were completed showing they were not even secure to the house and they did not latch. With multiple complaints to the company they would not work around our schedule so I could be home to meet them to fix them or even show them the issues. Owner refused to call back and make the job right. I am in this Feild and know good customer service and professional service and quality. This company does not have it. I will be happy to share our whole story with anyone before they hire this company. Don’t be fooled by the big name and fancy commercials. It’s a scam and you will over pay and have issues. BBB should hold them accountable for the mistreatment they do and how they take advantage of homeowners.Graves Bros. Home Improvement Co. Response
03/11/2024
We are sorry that you did not have the experience that many have come to expect. Your story has been shared with our leadership team for review and to address with our teammates to improve our future services.Review from Nicholas T
5 stars02/12/2024
Extremely professional and honest. I have called them for multiple projects for my rental properties and my personal home. Service is always fantastic and continue to recommend themGraves Bros. Home Improvement Co. Response
03/01/2024
Thank you for sharing your experience. We appreciate it!Review from Dennis D.
5 stars12/13/2023
This company put a window in a wall where there wasn’t one, just liked I asked. They did a great job and cleaned up when they finished. I would recommend them for any home improvement projectsReview from K. C
1 star12/06/2023
I will never work with this company again. Consistently, they come unprepared to a job site with missing supplies, they can’t resolve any issues. Communication is poor and the workmanship is awful. We’ll be filing a BBB complaint soon if they can’t get our issues fixed. Ever since we got a new roof, it’s been leaking and they’ve made minimal effort to resolve. The sales person didn’t even answer our text when we sent him pictures with the moldy plywood.Review from Sr.Beth Ann D.
1 star11/01/2023
Terrible workmanship! Left the job and then had to come back to fix it. Their office confused the appointment dates 3 times. I wouldn’t recommend them to my worst enemy, We had to get another a roofer nd lose a day for work in the process! My boss was not happy.Graves Bros. Home Improvement Co. Response
11/07/2023
We apologize that you did not have the experience that many have come to expect from Graves. This review has been shared with our leadership team to review and address. Someone from that team may reach out to learn more so that we can identify any opportunities for improvement in the future.Review from Harlan O
5 stars10/31/2023
I am very happy with my new roof from Graves Bros. During installation on my roof the on site supervisor, Matt Van H***, and crew leader Manny were awesome at making sure every detail was performed and to my satisfaction. Matt went over all the detail and was great at answering my many questions. Manny kept the crew going on all the different areas at the same time. They spent 2 days on my roof and only took one half hour break in the 2 13 hours days they were here. Their was a mistake on my skylights and Graves replaced both at their expense. They are professionals and I would highly recommend them if you need a new roof or any other service they provide. Thanks again Matt, Manny and Graves Bros for a great experience.Graves Bros. Home Improvement Co. Response
11/06/2023
Thank you for taking the time to recognize our team. We appreciate it.Review from Julie C
5 stars09/11/2023
What a phenomenal experience we had getting a new roof with Graves Bros!!! During the installation of the new roof the on site Supervisor, Paul D*****, and his crew were beyond amazing!!! Paul was so friendly and kept us informed on everything. Paul’s crew were prompt, polite and did such an incredible job installing our new roof and they also did a VERY thorough job with cleanup. My husband and I have been in our house over 20 years and this was BY FAR the best experience we’ve ever had with a home improvement company.Graves Bros. Home Improvement Co. Response
09/20/2023
Thank you for taking the time to recognize our team. We appreciate the opportunity to work with you.Review from Carol H
5 stars09/11/2023
Great people and very professional, yet friendly. I look forward to working with them on my new siding.Graves Bros. Home Improvement Co. Response
09/20/2023
Thank you for sharing your experience. We appreciate the opportunity to work with you.
Customer Review Rating
Average of 57 Customer Reviews
Contact Information
755 N Winton Rd
Rochester, NY 14609-7747
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