Business ProfileforFive Star Improvements

A contract with Five Star Improvements was signed on 1/12/2022 to re-deck our porch. We paid 1/3 of the $13,000.00 dollar total on that date. The uploaded document lists the Improvements. A start date of July was proposed. On July 1, we were told to remove our furniture from the space. No work was performed until mid September. The Improvements that they completed, had to be ripped out and redone because of unacceptable results that were acknowledged by 5 Star. There were weeks of time that passed without any work being completed. During these gaps we had no communication initiated by 5 Star. We repeatedly requested by email and phone, that partially completed work be finished so there wouldn't be safety concerns on the porch. At this point management is not responding to our emails. We are incurring winter damage to an unfinished project. No work or communication has occurred in the last month. This was supposed to be a one week job that should have started in July. For resolution, we want repair and replacement of inferior work and completion of the project as soon as possible.