Business ProfileforFamily Danz Heating & Cooling, LLC

On 9/22 our furnace died and we called Family Danz to look at it. It had to replaced. Fine. They sent a salesman out and sold a new furnace system (about $8300 before rebates). The next week they came to install it, and after they took out the old furnace and began to install new one, they realized they MIS-MEASURED on their initial visit, and the new furnace could not fit. They were going to have to move a hot water tank. Had we known ahead of time that the water tank had to be moved we would never have agreed to the furnace, but we were stuck at this point. The same day, as they were running wires for the new thermostat, they accidentally drilled through a bathroom wall, which had to be fixed. They said they would fix it, and they left a bigger problem than the original hole. Less than a week after the new system was installed, the new thermostat failed, and we had to have them back out for service. They could not replace/fix it, so they installed a temp. The replacement thermostat was installed 4 days later, so that was another day we had to be home. A 1 day install is now 6 days total (5 extra days we had to be home). 9/29, I called to speak to a mgr (Josh). He was not available but called back 3 hours later (very acceptable) and left a voicemail. I called back that day and then 10/2 and he was in a “meeting” each time and no return call. 10/3 I called and finally got Josh who apologized about the errors and said they will make everything right, including the hole. He said he would speak to the Ops Manager. 10/4 the Ops Manager, Mike, called and left a voice mail. I called back, he was not available. It is now Oct 10 and STILL NO RETURN CALL. The hole was about 1/2 inch diameter, and they left a 6”x4” patch (see pics). They will not match the paint. We now have to take more of our time to get supplies and match paint. So more added time and expense to fix their mistakes. They did not fix their error and will not call back. I would like fair credit. Thanks