Customer ReviewsforFireplace Outlet, Inc.

Fast friendly service I would highly recommend having them do any work on your fireplace

Thanks ****. Hopefully you have the knowledge now to move forward to service your own unit in the future. You can always call me if you ever need anything else. Blessings!

Our experience with Becky was top notch. A true professional who did an outstanding job. We were more than pleased.

Thanks ****! I’m here if you need me in the future. It was my pleasure to meet you!

Outstanding first experience today with the service/cleaning on our ******** gas fireplace! Becky was knowledgeable, honest, and a pleasure to have in our home! We would highly recommend fireplace Outlet to our family and friends!

Thank you *****. It was wonderful to meet you as well. Welcome to the Fireplace Outlet family!

I have been with Fireplace Outlet for 12 years. They service my fireplace every year except for Covid. Becky came out today. She is wonderful. My Fireplace looks brand new. Thank you

Thank you ******** for your review. It is always a pleasure to see you yearly. Stay warm!

The technician Becky was outstanding. She did a very thorough and competent job! She was also very pleasant! I highly recommend Fireplace Outlet!!

Thank you ***** You just made my day!

Purchased a wood burning insert, install started in 12/22. Apparently owner measured wrong and at time of install it was determined they needed an offset pipe for proper installation. They grinded down supplied trim piece, jammed it into place and ordered offset pipe. instead of new chimney cap, they mangled the one I had to make it fit. When I questioned that, they said they had to reuse it, then went on roof and spray painted it black, as it looked like a hack job. Appx. 6 weeks later, they came back with offset pipe to finish installation. Owner questioned what happened to trim piece and I explained to her that her guys grinded it down to make it fit. She said we needed to order another piece. Fast forward to March 2023, owners husband shows up to finish installation, says he knows nothing about a new trim piece. Proceeds to further grind down existing trim piece then spray paints it black. I told him this was unacceptable and we wanted it done right. Blew us off and said he'd have owner call me. Needless to say, owner never called me or answered my numerous emails to contact me. Totally ghosted us. 5 months later and still not done. Needless to say, stay away from this company. Total bunch of amateurs, total hack job of installation. Horrible communication and customer service. Will most likely have to file claim in court to recoup some of my money. Beware.

****, Mistakes were obviously made. I did in fact forget about ordering you a new backer panel after we realized it did not need to be modified. We needed to reuse your original cap because you have a Air Cooled Chimney and we need the lower portion of the cap to allow it to continue to function properly. A new cap was then installed on the lower portion of your modified cap for the new venting system. I realize that this has been neglected and I personally apologize. I will get the new backer panel in asap and get this resolved for you. Thank you for your review. It shows us where we still need to improve. Becky

Extremely helpful repair. Included info on proper maintenance to avoid further problems. I highly recommend.

Thanks ****** on the review. I'm please you were happy with our service. Please let us know if you should need any additional assistants. Becky

We called Fireplace outlet because our 20 year old gas log fireplace wasn't lighting. Becky had us send her a picture and walked us through getting it working again. She didn't try to sell us anything but was an incredible help! Her customer service is phenomenal and I will be a loyal customer in the future. Can't say enough good things!

Thanks *****! I'm glad we were able to work together to get you up and running again. Stay warm! Becky

Ken and Kyle did a wonderful job on my fireplace, and they cleaned up beautifully afterwards. Becky was so helpful with all my questions. I'm very satisfied. Thank you!

Thanks *****! I hope it brings you joy and warmth for years to come.

I needed service on a fireplace insert and a friend recommended Fireplace Outlet. My experience with Fireplace Outlet has been wonderful. The service person is extraordinary knowledgeable and exceptionally helpful. I am extremely pleased and recommend Fireplace Outlet without any reservations.

Thanks ******. It was a pleasure meeting you. I'm glad we could get you up and running again. Have a blessed and warm holiday season!