This Business Is Not BBB Accredited

Trans World Entertainment Corporation

Trans World Entertainment Corporation

(518) 452-1242

Trans World Entertainment Corporation

45 years in business
38 Corporate Cir
Karner Road Industrial Park
Albany, NY 12203-5121
Fax Numbers
  • (518) 452-7848
Additional Phone Numbers
  • (800) 766-9533
Additional Website Addresses
BBB File Opened: 01/01/1992
Business Started: 02/07/1972
Type of Entity
Corporation
Business Management
  • Ms. Maureen Courtney-John, Director of Customer Care
  • Mr. Robert A Helpert, Exec VP, CAO, CFO
  • Mr. Robert Higgins, Chairman & CEO
  • Mr. Edward W Marshall, Exec VP Operations
  • Mr. John J Sullivan, VP of Fin.
  • Mr. John Whitehead, Senior VP of Merc.

Business Category
  • Compact Discs, Tapes, Records - Wholesale & Manufacturing
  • Childrens & Family Entertainment

Alternate Business Names
  • Coconuts Music & Movies
  • Planet Music
  • Spec's
  • Suncoast
  • Wherehouse Music
  • Record Town
  • FYE
  • Strawberries
  • F. Y. E.
  • fye.com
  • Second Spin
  • secondspin.com
  • wherehouse.com
  • Sam Goody

F

Pattern of Complaint

BBB reached out to this company regarding a pattern of complaints which was found to exist regarding falsely promoting the company’s Backstage VIP Pass and unauthorized charges appearing on consumer’s cards. A number of consumers throughout the country have reported that they were encouraged to sign up for a free membership loyalty program, however consumers later noticing unauthorized charges on their credit or debit cards. Complaints allege bei... Read More

Alert

BBB reached out to this company regarding a pattern of complaints which was found to exist regarding falsely promoting the company’s Backstage VIP Pass and unauthorized charges appearing on consumer’s cards. A number of consumers throughout the country have reported that they were encouraged to sign up for a free membership loyalty program, however consumers later noticing unauthorized charges on their credit or debit cards. Complaints allege bei Read More

Overview

This company has music and video retail stores throughout the United States.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Trans World Entertainment Corporation include:

  • Failure to respond to 61 complaint(s) filed against business
  • 3 complaint(s) filed against business that were not resolved

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BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Trans World Entertainment Corporation

This Business Is Not BBB Accredited

Trans World Entertainment Corporation

Customer Review Rating:

100%

Composite Score: