This Business Is Not BBB Accredited

chimneydirect.com

chimneydirect.com

(800) 260-8075

chimneydirect.com

6 years in business
14 Apple Hill Rd
Bolton Lndg, NY 12814-4319
Additional Phone Numbers
  • (518) 361-3972
Additional Email Addresses
  • orders@fireplaceessentials.com
BBB File Opened: 07/01/2011
Business Started: 06/01/2010
Type of Entity
Sole Proprietorship
Business Management
  • Mr. William Goudy, Owner
Business Category
  • Chimney Cleaning Equipment & Supplies
  • Fireplace Equipment - Retail
  • Chimney Lining Materials

F

Alert

BBB opened an investigation on the business in response to a high volume of complaints by consumers advising BBB that product was purchased and paid in full but not received by the consumer with in a reasonable time frame.   BBB reached out to the business for answers to consumers concerns.  The business responded below:

Company (owner) stated he sells 400,000-500,000 item in the winter season and in this case there was a delay in shipment from Ch... Read More

Overview

This business offers chimney cleaning equipment, caps and supplies, lining materials, and fireplace equipment-retail.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for chimneydirect.com include:

  • 10 complaint(s) filed against business
  • Failure to respond to 4 complaint(s) filed against business

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

chimneydirect.com

THIS BUSINESS IS NOT BBB ACCREDITED

chimneydirect.com

Customer Review Rating:

33%
67%

Composite Score: