Business ProfileforCommunity Bank, N.A.

Name: Community Bank, N.A.
Address: 5790 Widewaters Pkwy, Syracuse, NY, 13214-1850, USA
Telephone: (800) 724-2262

Bank

HeadquartersMulti Location Business

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Overview

This company is a full service Financial Institution.

Business Details

This is a multi-location business.

Headquarters

5790 Widewaters Pkwy, Syracuse, NY 13214-1850

BBB File Opened:

6/1/1992

Years in Business:

158

Business Started:

1/1/1866

Business Started Locally:

1/1/1866

Business Incorporated:

1/1/1983

Licensing Information:

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Type of Entity:

Corporation

Alternate Business Name

Community Bank
Community Bank System Inc
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Business Management

Ms. Dennelle Michalski
Mr. Michael Plunkett
Ms. Amy Drum
Ms. Stacy Keiser, Customer Contact

Contact Information

Principal

Ms. Dennelle Michalski
Mr. Michael Plunkett
Ms. Amy Drum
Ms. Stacy Keiser, Customer Contact

Customer Contact

Ms. Dennelle Michalski
Mr. Michael Plunkett
Ms. Amy Drum
Ms. Stacy Keiser, Customer Contact

Additional Contact Information

Fax Numbers

(716) 373-1529
Other Fax

Industry Tip

BBB Tip: How to choose a new bank or credit union

Customer Complaints

57 Customer Complaints

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Most Recent Customer Complaint

03/11/2024

Complaint Type:: Service or Repair Issues
Status:: Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

I tried a one week trial of calm radio at the beginning of December 2023 on my online banking account states December 6, 2023 when they took the money out $75.56. I took pictures of my online account which proves that the account was inactive and expired on December 5, 2023 the day before they took the money out of my online checking account, which was December 6, 2023 it was inactive on December 5, 2023 they gave me a provisional credit of $75.56 on December 14, 2023 and then on March 4 after they investigated they took the $75.56 back out of my account which they should not have done nobody asked me for any proof I don’t know how this stuff works but they should’ve asked me for proof. I would’ve been glad to give it to him. They know what’s in my account. They can check my information in my checking account when it was taken out when it was canceled on my phone and everything they have the means, and the way to do it , so I believe it is so therefore it was done when it shouldn’t have been done

Read 56 More Complaints

Customer Reviews

8 Customer Reviews

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Most Recent Customer Review

Yuan S

08/10/2023

The worst bank I have ever dealt with. They called that I was short on one monthly payment due to escrow amount increase and threatened to report me to the credit bureau, I told them that I am willing to pay over the phone and no need to report for $60 as I have always been on time for 2 years. The lady took my account info and said we all set, and the transaction even showed up on my online banking transaction history. Two weeks later, the same lady called and said the transaction did not go through and I will need to pay again, this time I chose to pay in the branch to be safe and I was treated badly, I asked why I did not get a notification earlier because I had a late payment in my credit history, the branch manager literally told me that I gave the wrong number over the phone, how could it be 100% my fault as their employee could write down the wrong number. She also said that I will need to check with my account to make sure the money left my account, so the money recipient wants me to guarantee their the money but not themself, if the transaction does not go through in any grocery store I won't be able to leave the store. Very bad customer service very bad technology. They immediately point finger when things happen instead of providing help to make things easier for their customers. If I don't have three mortgages with them, I would have take all my business away from them now.

Community Bank, N.A. Response

09/07/2023

Community Bank strives to ensure each customer receives professional and courteous service and the Bank apologizes that Ms. Si’s experience was not a pleasant one. The Bank has completed a thorough investigation and determined the matter has been resolved. The Bank has attempted to reach the customer directly to relay this information.

Read 7 More Customer Reviews

Local BBB

BBB of Upstate New York

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Community Bank, N.A.

Community Bank, N.A.

Community Bank, N.A.

Community Bank, N.A.

Community Bank, N.A.

Business ProfileforCommunity Bank, N.A.

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Customer Complaints

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Overview

Business Details

Find a Location

Community Bank, N.A.

Community Bank, N.A.

Community Bank, N.A.

Community Bank, N.A.

Community Bank, N.A.

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Customer Complaints

Most Recent Customer Complaint

Customer Reviews

Most Recent Customer Review

Community Bank, N.A. Response

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At-a-glance

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Customer Reviews

Customer Complaints

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Overview

Business Details

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Customer Complaints

Most Recent Customer Complaint

Customer Reviews

Most Recent Customer Review

Community Bank, N.A. Response

Local BBB

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