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Find a Location

Paddock Chevrolet, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Paddock Chevrolet, Inc.

      3232 Delaware Ave Kenmore, NY 14217-1721

      BBB Accredited Business
    • Paddock Chevrolet, Inc.

      3330 Delaware Avenue Kenmore, NY 14217

      BBB Accredited Business

    Business ProfileforPaddock Chevrolet, Inc.

    New Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    13 complaints closed in last 3 years

    4 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/1/1970

    Years in Business: 89

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    This company offers New & Used Cars-Sales & Service.

    Business Details

    This is a multi-location business.

    Find a Location

    Paddock Chevrolet, Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Paddock Chevrolet, Inc.

        3232 Delaware Ave Kenmore, NY 14217-1721

        BBB Accredited Business
      • Paddock Chevrolet, Inc.

        3330 Delaware Avenue Kenmore, NY 14217

        BBB Accredited Business
      Location of This Business
      3232 Delaware Ave, Kenmore, NY 14217-1721
      BBB File Opened:
      1/1/1935
      Years in Business:
      89
      Business Started:
      1/1/1935
      Business Started Locally:
      1/1/1935
      Accredited Since:
      7/1/1970
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Business Management
      • Mr. Duane R. Paddock, Jr., President/CEO
      • Mr. Jeff Pane, Controller
      • Mrs. Lauren Paddock, Vice President
      Contact Information

      Principal

      • Mr. Duane R. Paddock, Jr., President/CEO

      Customer Contact

      • Mrs. Lauren Paddock, Vice President
      Additional Contact Information

      Fax Numbers

      • (716) 876-4016
        Primary Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      13 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      12/20/2023

      Complaint Type:
      Order Issues
      Status:
      Answered
      On Saturday December 16th, 2023 I went to this Paddock Chevrolet on Delaware in Kenmore, NY. My 2021 Chevy Blazer lease was coming up on ending on 04/01/2024. I walked around 2 lots with a sales woman named Dana. I decided on a 2024 Chevy Blazer to lease and also signed an agreement of a monthly payment of $445- the reason the payment was so high was due to the miles I went over on my 2021 blazer lease, my mileage was not only talked about once but twice in figuring out numbers. Since it was a Saturday they were unable to close out a deal and told me to come back Monday for “Delivery” of the vehicle. I went back to Paddock on Monday December 18th 2023 to pick up my new 2024 Blazer and finish paperwork. I sat down with a delivery representative and signed any and all documents- even resigned the contract that shows my monthly payment or $445. They sent me out to the new car to do the welcome call with OnStar, while I was in the car my sales representative came out and asked me to come inside. I was then brought into a office with a man (I was never introduced to him, never was told his name or told who he was) he then slapped a piece of paper on the table stating I owe $5,100 due to over mileage. I broke the deal then and there and walked out (NYS Law-I never took possession) I NEVER took possession of the vehicle. 3 Business days later I get a notification that my credit score dropped 30 points due to a auto loan, and I got a notification from ** congratulating me on my new 2024 Blazer (THE ONE THAT SITTING AT THE DEALERSHIP). I then called ** today and advised them that this contract was voided. ** advised me that Paddock Chevrolet never told ** that this contract was voided. Now I am legally financially responsible for a car that is sitting on Paddock Chevrolets’ lot as we speak, because once again I never took possession of the vehicle or even drove it. I will now be hiring a lawyer and filing a lawsuit. Happy holiday to everyone at paddock Chevrolet in Kenmore-
      Read More

      Customer Reviews

      6 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      george n

      1 star

      03/12/2024

      Horrible service department, my 2022 ******** truck has a paint issue that should be under warranty. The service guy "Ken" when I was there for my appointment was extremely rude, demeaning and belittling me. Treated me like I was stupid, there are many complaints about paint issues with these vehicles online. I had never had any work done on that panel, basically told me I was a liar. I brought it somewhere else for an "second opinion" they said it was bad paint or bad primmer issue underneath making the paint lift. I HAVE NEVER HAD ANY WORK DONE TO THIS PANEL OF MY TRUCK...but Ken was very unprofessional with me told me "he had it up too here with me and pointed to the door". I paid cash for my truck, only looking for the services I paid for..in full. I have file an auto claim against them also.

      Local BBB

      BBB of Upstate New York

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