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          Find a Location

          New Country Motor Car Group, Inc. has 30 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Please enter a valid location.

            Business ProfileforNew Country Motor Car Group, Inc.

            New Car Dealers
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:

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            See all additional business information

            At-a-glance

            Customer Reviews

            1.17/5stars

            Average of 29 Customer Reviews

            Customer Complaints

            94 complaints closed in last 3 years

            36 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 9/16/2014

            Years in Business: 41

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This business is a dealership offering new/pre-owned vehicles, auto inspections, service and repair.

            Business Details

            This is a multi-location business.

            Find a Location

            New Country Motor Car Group, Inc. has 30 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              5/24/1993
              Years in Business:
              41
              Business Started:
              1/1/1983
              Business Started Locally:
              10/1/1995
              Accredited Since:
              9/16/2014
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Sole Proprietorship
              Business Management
              • Mr. Jared Cantanucci, President
              • Ms. Katie Harlow, Executive Assistant
              Contact Information

              Principal

              • Mr. Jared Cantanucci, President
              Additional Contact Information

              Fax Numbers

              • (518) 584-8611
                Other Fax

              Phone Numbers

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              94 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/19/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              I traded in a 2020 ******** *** *** on May 31, 2023 for another ********. Since the beginning of the month of June, I was calling the dealership to start the process of getting a refund for the unused portion of the extended warranty and service contract. After many attempts to get in touch with the Finance Department or Business Manager (Barry Bowman), he finally returned my call and I Filled out the paperwork on June 26, 2023. After I send him the document on that date, I been in communications with him a a few occasions via email about the status of the refund. He had giving me the run around saying that he needed to check with accounting and other excuses. I believe that waiting Five months for that refund is excessive and unfair to me. I need your help in resolving this matter.
              Read More

              Customer Reviews

              29 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Jorge G

              03/07/2024

              STAY AWAY!! I wish that I read some of the past reviews so I'm not surprised that I had a very bad experience with this dealership to the point that they are shady. The sales manager Marcio was unethical in the way he was conducting business. We are repeat ******** customers and have visited several showrooms looking for our next ***. We love ******** as this was going to be our 5th ********. My wife and I drove from Miami to see a *** listed on Autotrader. The next day I called and negotiated with them and told Marcio that I would buy the SUV and offered a deposit to hold the vehicle since I was in Miami. He said no, that I needed to come up and sign the paperwork. I told him that I needed to make arrangements with the bank and would come by later. Two hours later he sold the SUV without letting me know. When we spoke, he basically said 1st come 1st served. He fits the used car salesman stereotype. Peter, don't bother with a response since I know you will protect your guy, but thanks for offering a lower grade vehicle as consolation prize. "The best or nothing". For this dealership... nothing but 1 star.

              Local BBB

              BBB of Upstate New York

              BBB Reports On

              BBB reports on known marketplace practices.

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