Business ProfileforKeller Chevrolet Inc

I called on Feb 13 and was scheduled for a 9am on Feb 20th Inspection and to have my Transmission checked. The women I spoke with said she noted it in the appointment. I arrived for 9 and after waiting and being seen left my car. I was called around 3 that they just realized they were down a technician and weren't gong to look at my car and offered it back even though I still needed the service done so I left it because I was assured it would be done by 1 Tues since I worked at 3. I chose Mon because I have off. I called at 12:11 and was told to call back in a few hours and at 1:52 was told I would get called back. They call close to closing saying to call back and never left why. I couldn't call back till after closing at work, which I had to figure out a ride for. Feb 22, I played phone tag after not receiving any information. After getting ahold of the mechanic he said he hasn't done anything that was scheduled and now needs approval. I told him I need my car tonight and he said he would leave the keys under the seat if I had another set of keys and that I can call back when I have my car back because my CC was in my car. Later someone else texted me for payment even though I already spoked with the person working on my car. I uber to work and figure a ride there in an ice storm and get my car but no keys. I called at 6:44 with my credit card like we agreed upon and scraped my car off and drove home. It is now March 4th and I haven't not gotten my keys back after I have messaged and spoke to them. I asked the keys to be mailed and they said they would drop it off between Feb 26 to March 4th. They have not followed through and I have not been able to lock my door because I don't have my house key. I want my keys back and delivered ASAP. I was scheduled, they messed up for 3 days, then didn't follow through on what was agreed upon and are now ignoring my messages. I have the texts and call history I can screenshot and send if needed.