Business ProfileforJoe Basil Chevrolet, Inc.

So I waited 2 weeks to get an appt to have my check engine light looked at. My car has been at Basil since Oct 12. Jake, the service advisor called and said the warranty company needed oil change receipts. I gave what I have , also inspection and wiper change receipts to show mileage and the car doesn’t warrant an oil change. (Recommended 7500-10000.. and I’ve put on maybe 7800 due to pandemic and working from home since March 2020). I was told I need one once a year now but warranty co was still deciding . Jake also threw in he could get used cars to look at it as if I was going to buy a new car. I did email Jake Friday 10/21 to ask for cost of diagnosis and I was going to pick up my car 10/21 or 10/22 because I was LEAD to believe my failure wouldn’t be covered and would cost me $3500. I called the warranty co Saturday 10/22 and was told the dealer would have an answer by end of that business day.( I haven’t picked my car up yet) I called warranty co 10/24.. they said” is your vehicle fixed? You picked it up? Then said they were told by the dealer that morning Picked it up and was trading it in. NO! Dealer has to reopen claim .I called Jake, he denied anything was told to warranty co. He then went on to tell me my failure.. what I was told is timing chain and fuel pump was same issue I had almost 3 years ago but not covered by parts warranty. My first claim was just as much a hassle and took almost 2 months to get car fixed because of oil change receipts then too. My brother had to step in because he felt I was being taken advantage of (Single woman then and now). I take care of my car and mostly with Basil or their quicklube shop. This is unacceptable to be lied to and then lie to the warranty company and close out my claim.