Business ProfileforANC Heating & Air Conditioning Inc.

In July of 2022 I contracted with ANC Heating & Air Conditioning of Endicott, NY to install a ****** ductless heating and cooling system in my home. Late summer to early fall of 2022 I discovered that the equipment they installed was not the equipment that I contracted for. I contacted the NYS Attorney General’s Office regarding this issue, but it has never been entirely resolved. This discovery set a poor tone for our business relationship. The system went down just a couple of days after being installed. I was told that the refrigerant line blew. They came out and replaced it. After that time, however, the units were up and down a lot and became very unreliable. There were reported leaks in the system, but multiple techs were unable to locate or repair the leaks. This went on for months. In fact, ANC techs made 11 visits to my home between April of 2022 and December of 2023. I was informed that there was a “leak somewhere in the system”, but they couldn’t pinpoint it. On Thursday November 2, 2023 my system went down and there was no heat in my Master Bedroom or my finished basement (which is where we spend 90% of our time). ANC dispatcher indicated that they would not be sending a technician until Monday, November 6th. Totally unacceptable! On November 24, 2023 the system failed again. It was a Friday evening and when I spoke to Jordan (their tech), I was informed that they don’t work on Heat Pumps on nights or weekends!!!! This was my main source of heat so of course I found this to be totally unacceptable as they sold me a system with a full warranty that was intended to replace my old furnace. At no time was I ever informed that if my system goes out on a night or weekend it’s my tough luck. On November 27, 2023 they sent a tech to repair my unit. John arrives at my home to service the unit. He indicates to me that there is a refrigerant leak but he is unable to locate it. Continued on attachment-