This business is not BBB accredited.Additional Locations
Phone: (585) 756-1000 Fax: (585) 756-1735 View Additional Phone Numbers 71 Mt. Hope Avenue, Rochester, NY 14620
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This company offers cable television, telephone, internet service and high speed data.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Time Warner Cable include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 427 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||175|
|Total Closed Complaints||427|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||10|
Business ManagementMr. Terrence Rafferty, Area VP of Operations WNY Mrs. Joanne Hamilton, Administrative Assistant
TELEVISION - CABLE, CATV & SATELLITE CABLE TV, INTERNET & TELEPHONE INSTALLATION SERVICE INTERNET ACCESS PROVIDER ELECTRONIC MAIL SERVICE TELEPHONE COMPANIES