Business ProfileforSalzman Group, Inc.

On October 16th, 2023 I began a repair ticket for my **** espresso machine with Whole Latte Love. On December 8th, 2023 I received my repair for the initial issue. When I unpacked the box, the machine was broken. I immediately sent photos on December 8th. I was told it was an issue with the shipping company UPS. It was not as the outer and inner box showed no damage. I suspect the foam packing material was over pressurized and the blew the temperate gauge back into the body of the machine and to the left. There may be other damages as well. I went through the UPS claims process, which they bumped it back to Whole Latte Love because the damage had nothing to do with the boxes being crushed or mishandled. I followed up various phone calls and emails to Whole Latte Love. On December 20th, I sent a video to a woman named Deema. We also spoke on the phone. Today on December 27th we spoke on the phone and exchanged emails. The company is offering that I repair the machine myself with their video chat in addition to a fee that I pay. This is unacceptable for many reasons. One being they over pressurized the packing of the machine, they are responsible. Resolution-- I want the company to send me a prepaid UPS shipping label and repair the machine and check for further damages at no cost to me, then ship it back at no cost. If this is too difficult I would like them to replace the machine they broke with a new machine, the same exact m***l, for the same price value which I purchased of $1,700. I do have a very detailed video, which is too large to send if you should like further images to help the resolution of this case. Thank you for your help, Rose ***