BBB Business Review

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This business is not BBB accredited.

Phone: (315) 524-4526 View Additional Phone Numbers 1170 Ridge Rd Ste 149, Webster, NY 14580 ! There is an alert on !

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This business offers online sales of wedding gowns & formal wear.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for include:

  • 12 complaint(s) filed against business
  • Failure to respond to 11 complaint(s) filed against business

Factors that raised the rating for include:

  • Length of time business has been operating
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

12 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 9
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 12

Additional Complaint Information

BBB has received complaints from consumers advising that they have purchased and paid for merchandise from this business but have not received the merchandise. Consumers have called and emailed the business with no response. BBB has reached out through letters, phone calls and emails asking for the business to answer to concerns that the consumers are left without their merchandise and their refunds.  BBB was able to find out through one partner of the business that the business was dissolved and the one remaining partner was not able to retrieve any merchandise for the consumers without permission from the other partner.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 30, 2006 Business started: 01/01/1999 Business started locally: 01/01/1999
Contact Information
Principal: Ms. Julie Painton, CEO
Business Category


Alternate Business Names
Jel Group, Inc.
Industry Tips
Internet Shopping

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.