BBB Business Review
This Business is not BBB accredited
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This business offers online sales of wedding gowns & formal wear.
On 1/16/2014 the business's accreditation from BBB was revoked.
The revocation was due to violation of BBB Accreditation Standards:
6A. Promptly respond to all complaints forwarded by BBB by:
- Resolving the complaint directly with the complainant and notifying BBB, or
- Providing BBB with a response that BBB determines:
- is professional,
- addresses all of the issues raised by the complainant,
- includes appropriate evidence and documents supporting the business' position, and
- explains why any relief sought by the complainant cannot or should not be granted.
6B. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for BridalGown.net include:
- 12 complaints filed against business
- Failure to respond to 11 complaints filed against business
- 1 serious complaint filed against business
- BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||12|
Additional Complaint Information
BBB has received complaints from consumers advising that they have purchased and paid for merchandise from this business but have not received the merchandise. Consumers have called and emailed the business with no response. BBB has reached out through letters, phone calls and emails asking for the business to answer to concerns that the consumers are left without their merchandise and their refunds. BBB was able to find out through one partner of the business that the business was dissolved and the one remaining partner was not able to retrieve any merchandise for the consumers without permission from the other partner.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
BRIDAL SHOPS INTERNET SHOPPING