BBB Business Review

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This business is not BBB accredited.

Star Cash Processing

Additional Locations

Phone: (888) 322-4069 Fax: 18665710573 View Additional Phone Numbers PO Box 111, Miami, OK 74355 ! There is an alert on Star Cash Processing !


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Star Cash Processing include:

  • 19 complaint(s) filed against business
  • Failure to respond to 2 complaint(s) filed against business
  • 2 complaint(s) filed against business that were not resolved

Factors that raised the rating for Star Cash Processing include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

19 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 16
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 19

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Star Cash Processing
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 07, 2009
Business Management
Holly Brandon, Complaints
Contact Information
Principal: Holly Brandon, Complaints
Business Category

Payday Loans

Additional Information

This company first came to BBB's attention on August 7, 2009. BBB contacting the business via the business toll free number on 8-7-2009. BBB asked for basic information concerning the company's physical address. BBB staff was then told by a Star Cash Processing employee that they are not allowed to give information or speak to BBB. The Star Cash employee did provide BBB with an e-mail address for any further correspondence.

BBB currently is attempting to gather more information concerning this business. Star Cash Processing is located at the same address as United Cash Loans, AmeriLoan, Ace Cash Services and US Fast Cash. A subsequent BBB investigation determined that this address is the address for offices of the Miami Nation Indian Tribe. During its investigation of these companies, BBB employees visited the location as well as sent a certified letter to the Chief of the Tribe asking for further information regarding these companies. Employees of the business informed BBB staff that they would have to speak to the Miami Nation Indian Tribe's Leadership concerning the matter. BBB has not received a response from the Chief concerning this matter.

The complaints against this company and others located at the same address generally allege the inability to pay off the requested loan, charges to the consumer's checking or credit card account despite never receiving the requested loan, or continued unauthorized charges to the consumer's credit card or checking account once the loan has been paid off.

BBB has determined that this company is not licensed in the state of Oklahoma to provide loans to consumers and does not appear to be licensed in any of the states from which consumers have filed complaints with BBB. However, since the Miami Indian Tribe operates this business, it may not be subject to state laws regulating this industry.

BBB Investigation shows that this payday loan company is owned by the aforementioned Tribe. However, the loans are processed by AMG Services in Overland Park, Kansas. By entering into an agreement with the Tribe, AMG Services is able to process the loans outside the bounds of the state laws of Oklahoma. This means that if you obtain a loan from the company, it is not subject to interest rate/fee restrictions as required by the state laws of Oklahoma.

BBB encourages all consumers seeking loans of any kind to research all of their options before providing any private financial information or signing any loan papers. Consumers should check with BBB on the company's grade, their complaint volume, and whether or not the company is licensed or regulated to provide the type of loan services the customer is seeking.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.