Business ProfileforHostek

The Hostek of years past is not the Hostek of today!Okay, I don't even know where to start. I have used Hostek for the past 20 years minimum. Everything was great until the last 3 weeks.First, I know they are migrating to ****, but in that process, they broke a contesting site that I have hosted with them for more than 15 years. Basically, when moving the sites to another state, they didn't take into account the *** certs. needed to be updated.I have a contesting site in the ************** for newspapers and it's always been solid with this host. But this year, they broke the *** cert and it basically brought my site down right in the heat of the contest.I emailed them no less than 15 times and called more that 10 times. Not once did they answer the phone and only answered my email with, and here's the actual reply: **************** team has been notified of the malfunction. However, because they are a small team with limited availability and are currently busy assisting with that IP migration project, it may be some time before the feature can be repaired."So my site is offline and there is no timeline on a solution.Be careful who you select as your host folks.I would have to guess that the reason they are migrating to **** is that they were 'acquired'. I would hope the new owner sees this post and makes adjustments. That's a nice way of saying Get your S*** together!By the way, I've worked in this industry since it WAS an industry. 20 years at a a newspaper and now working at a university for the past 6 years.I am truly amazed at the sheer disregard for my situation, Hostek! My jaw is on the ground! New owner, take note of what is going on, if you care.Just know that I'll be transferring my sites to another host that actually answers their phone. Or at the very least, as your voicemail states (which never happened) , returns my call.Sorry I'm so vocal about this. I'm just in shock and disappointed. Hostek! You were so great! What happened?