Business ProfileforGary Johnston Truck & Auto Repair, Inc.

10-1-21 symptoms black smoke and fuel knock, Chris diagnosed my 2011 Ford 6.7 failed fuel system estimate around $12,500. I questioned him stressing are you sure? Replied yes, I said ok. Then 1 wk later messaged me saying both cylinder heads must also be replaced because he can't get injectors out of heads. Another $3,000 add to bill, I asked about replacing whole motor he quoted $18,790.89 motor for entire job. Desperate to get service truck back, were loosing accounts. Ok replace it.. after getting truck we made it approx 30 miles then black smoke and engine knocks. Took it back and they replaced the motor again saying Ford approved removing and reinstalling again. 1 month later we picked it up again, this time we made it approx 50 miles then black smoke and fuel knocks, had it towed back. And they insist there's nothing wrong with it. it's obvious it's doing the same thing as it did when initially took over there. They called me 2 times to come and get it. I did drove it 5 miles and noticed black smoke and engine noise knock it sluggish and embarrassing. My claim is they completely misdiagnosed it charged me $18,790.89 I've lost numerous accounts due to their incompetence. They will not respond to any of my messages, I told them truck is unusable, We are a small Tulsa business Portajohn of Tulsa-family business 52 yrs struggling to survive. I paid in full 18,790.89 to Gary Johnstones and in return I have a truck that has exact same symptoms it had when I took it to them. This is unbelievable, it's shocking, and immoral. this economy with COVID along with several new big company competitors in my field of service branching out in Tulsa luring our customers from us to them and repair shops that practice business like this- small businesses don't have a chance . I've put approx 15 miles on it since picking it up last. Messaged them several times, no response. Seems that since they have been paid they couldn't care less