Alternative Dispute Resolution

If the free conciliation process does not solve the dispute BBB offers two other dispute resolution methods; mediation and arbitration.

Mediation BBB offers mediation through a professionally trained mediator to talk with parties, and guide them through working out a mutally agreeable solution. 

Arbitration In arbitration, the business and the customer will both present your case to an independent third party who will render a decision enforceable in court. If the business seeks arbitration, the original complaint filed with BBB is closed as "resolved," regardless of the arbitrator's decision, unless the business fails to abide by the decision ruled by the arbitrator.