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          Pak Mail Centers of America has 1 locations, listed below.

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            Business ProfileforPak Mail Centers of America

            Mailing Services
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            This business has 0 complaints

            BBB Rating & Accreditation

            Accredited Since: 10/23/2012

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Pak Mail Centers of America, is a mailing service company.

            Products & Services

            We offer packaging, shipping, crating, freight, and more. We are particularly adept at sending out fragile and large goods of any value. We offer fax, lamination, copies, and have an excellent selection of greeting cards and retail shipping boxes.

            Business Details

            BBB File Opened:
            1/5/2002
            Years in Business:
            20
            Business Started:
            11/5/2003
            Business Incorporated:
            1/2/2017
            Accredited Since:
            10/23/2012
            Type of Entity:
            Corporation
            Alternate Business Name
            • Pak Mail Northwest Tucson
            • Casas Adobes Pak Mail
            • Pak Mail #65
            Business Management
            • Mr. John Peters, Owner
            • Mr. Robert Peters, Manager
            Contact Information

            Principal

            • Mr. John Peters, Owner

            Customer Contact

            • Mr. Robert Peters, Manager
            Additional Contact Information

            Fax Numbers

            • (520) 797-0356
              Primary Fax

            Email Addresses

            Customer Complaints

            0 Customer Complaints

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            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Mark M

            1 star

            11/30/2023

            This business is awful. Their practices are best described as gouging.They charge twice the rate of the **** and say it's due to labor and materials but, the reality is the total effort it takes to achieve the same goal as another mailing service there is no difference at all. They claim they're service to be over $130 over the cost for the same service as **** with different effort or provide any greater services therein. This is what propels me to file this complaint and hold this company accountable for this egregious overcharge. This is not the end of my efforts to stop their poor and unethical business practices. I will seek guidance from ********** attorneys office and the attorneys general.

            Pak Mail Centers of America Response

            12/03/2023

            I am sorry that this customer is dissatisfied. In reviewing our email correspondence with him, we gave this customer the same options as we give all of our customers. The first option was pricing for us to package and ship his auction winnings at our retail prices, which are set nationally by our corporate office and are the same for the hundreds of stores in our franchise. The second option was for him to have us hold his items until he could pick them up or send another business or friend to come and pick them up from us. Thirdly, he could send us a label with which to ship them out and only pay for packing and processing. Finally, he could choose to forfeit his items, and we would dispose of them at no charge. The customer chose the first option, to pay us for packing and shipping. We do charge more for postal rates, as does every store in our franchise and every shipping store that I have ever spoken with. There is nothing illegal in federal codes or state regulations in doing so. We would not offer shipping via any service that we could not profit from. We understand that many people purchase items for sale on a speculative basis from online auctions, and so we try to be as flexible as possible with these customers and offer them several options, including free disposal, which is more than most other companies do. Our willingness to work with customers to offer so many choices is why we have several online auction companies work with us. "Pay what you wish" however is not a model we are able to use. I am sorry that he regrets his purchase from us, but once it has left our store, there is nothing we can do to recoup the expense we have occurred in shipping.

            Local BBB

            BBB Serving Southern Arizona

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