Business ProfileforSam Levitz Furniture Company, Inc.

It seems like this is the only way to get someone from *** Levitz to return your calls or emails. I have been trying to get in contact with someone in customer service that can actually help me for well over 6 months. *** called, texted, gone into the *** Levitz on Orange Grove (multiple times) and no one has been able to help me. The general manager wouldnt even come out to talk to me. When I first bought a sectional, everything was great. It ended up breaking and the model was discontinued so I was given the option to get another and pay a new warranty. We chose a love seat and sofa with recliners which is what is currently the problem. In the maybe two years weve had this couch, it has broken 4 different times. I was originally requesting that I can somehow return it, and choose a different couch that was better quality and no recliners since thats what the problem seems. I now am requesting to get a full refund and have someone pick up the couch and I dont have to deal with *** Levitz again. Also, the amount of times I have received an email or text to confirm the time for an appointment and dont actually confirm but they still show up is baffling. Monday for instance, I didnt confirm the text or email that was sent to me Sunday. I received an automated call at 9:15 Monday morning stating theyll be at my house in 45 minutes and to call customer service immediately if I needed to reschedule. When I called customer service, I was informed they dont actually open until 10am. I texted the number online to chat and let them know. They informed me to call when customer service opened at 10. Fast forward to around 11:30am. I received a voicemail from the home damage department stating that the truck had damaged my front entrance. I understand that accidents happen and thats fine. What I dont understand is why they were out there when the appointment wasnt confirmed and there was no way to contact them. I was supposed to have an answer Monday evening.