Business ProfileforJim Click Mazda, Eastside

On Feb.16, 2024 I brought my car into Jim Click Mazda at 7 am because my passenger front tire was down to 18 psi for the 2nd day in a row. Late that afternoon the tech.'s concluded that a new tire was needed as the current tire had holes on the shoulder and repair was prohibited. I was due a discount on the tire. When vehicle was picked up the service advisor indicated that the discount was provided on invoice number **********. THE TOTAL WAS $163.63. I did not see any discount applied on the invoice. On Feb. 17, 2024 my passenger front tire was down to 18 psi again! It turns out that the tire valve needed replacing. On Feb. 19, 2024 I spoke with ******* who is the Mazda parts manager. After his review of the invoice, he indicated that I paid full retail and no discount was applied. He said he would speak to ******, who is the Mazda service manager. I then spoke to ****** who indicated that this issue is between me and ******* the parts manager. ******* indicated that my credit card would be refunded the discount. Today is March 16, 2024 and I received my credit card statement with NO CREDIT FROM JIM CLICK MAZDA! I have been professional, patient, and tried going through the proper channels to resolve this situation. If this issue is not resolved to my liking, I will be sitting down with Jim Click himself to see what he has to say about this.