Business ProfileforJim Click Ford, Lincoln-Mercury

Had my car towed on February 26th, 2023. After waiting 4 weeks for a diagnosis, ****, my service rep, said the transmission needed to be rebuilt or replaced. He said it would be $6400.00 to replace it or $7200.00 to rebuild it. I told him I prefer to have a new one. The first few ******************* kept me updated every 3 - 5 days, after that I would leave messages or text and sometimes wait a couple of days for a response. **** told me that they were having a hard time finding a new one, but I was still willing to wait. On, approximately March 31, 2023 I stopped by, because **** wasn't returning my call. I also spoke to the parts department and the guy I spoke with didn't have any info that they were looking for a transmission for my car. On April 3, 2023 **** called and said they found a transmission, but it would be $6800.00. I agreed to the price, so they "ordered" it. On April 7, 2023 **** called and told me the transmission was in and my car would be ready no later than Wednesday April 12, 2023. I called **** on that Wednesday and he told me he would check on it. He called back approximately 4 hours later and told me that the transmission never came in. He said that they found it online, ordered it and then it just disappeared. I asked him, again how much to rebuild the the transmission. **** told that the service manager agreed to split the $800.00 extra to rebuild it. My Math: $6400.00 + $400.00 = $6800.00. Their Math: $6800.00 (price of phantom transmission) + $400.00 = $7200.00. So, I chose to have the vehicle towed to a transmission shop, which I probably should have done at first. I still had to pay $304.00 diagnosis fee. Another issue I had was that every time I called the main number for the service department, nobody answered the phone. I will be sure to never go to this dealership again.

We have contacted the customer and provided a resolution. The customer is satisfied with the proposed action.

Yes, we have spoken and I was glad that they were cooperative and we came to a satisfactory conclusion.