Customer ReviewsforAutonation Honda Tucson Auto Mall

My 2009 Honda Civic (its always garages, driver seat is soft and sunken down just a tad and passenger and backseats better condition then drive) stayed 2 nights at the dealer to be repaired. They provided me a rental at their expense to get me home because I live out of town. I had three past great experiences with them. I felt I had found someone I could trust to repair my car. Picking up my car my driver and passenger carpet mats were dirty to include door panels and roof lining above passenger visor. I could no longer move my seats backward. Days later, opened the trunk to find a dirty floorboard. I took a long trip and it was during that time that the loud, clanking noise coming from the *********** had me pull into a gas station with a mechanic on duty. He shared photos of the caliper on that side missing a bolt. The technician at Honda failed to put the bolt back. It got repaired and I resumed my travel and this is when I realized someone at Auto Nation Honda had switched out my seats. I have pain in the area where **** cheek meets the thigh. Both seat sliders are greased and lint clinging to them. The front lever to move seats forward and backward have coil ends that are painted pink and green. I got home unpacked the car and began to look at it closely. The lid housing the donut tire inside the trunk is plastic. It was a thin, wood. The donut tire looks worn. Reaching for the lever inside the trunk to pull down the interior backseat shows that the backseat lining is gapped and held by plastic tabs. I didnt have gaps it was glued. Top and bottom bolt holes behind the passenger top and bottom metal hinges are missing bolts. A gap is visible between the passenger door panel and door frame. A bolt is visible through that gap. The driver panel use to have an inch line embedded into it. Its gone. The ** said no one switched out anything in my car. Theres just no way!

I was shown a car that wasnt ready to be sold to me, only found out after all the paperwork was signed. They told me that they would make the repairs that were discovered while I was signing. I did not get any updates regarding that car until I called and showed ** in person requesting information. I requested other options which they showed me different vehicles. I chose to swap out vehicles and made a down payment. I returned the vehicle 3 days after purchase due to being unsatisfied. They offer a money back guarantee. I had to talk to 3 managers before I even got a receipt that they did the transfer back of my funds. I returned the car on 10/12/23, as of 10/19/23 I am still waiting to receive my money back. This place is a scam, I recommend avoiding doing any business here.

I have three problems since purchasing an used car. I realize that in buying an used car, that there will be problems. One of the main problems is no one answers the phone there. It rings forever until someone answers. That is not good business. You do a chat and they will have someone call you, but there is no time frame for that.