Business ProfileforPride Mechanical, LLC

Made an appt for service on 08/09/22 for a service call on 08/10/22 btw 3 to 4. Rec'd confirmation text. Called later the afternoon of the 9th and requested an earlier service date and time. Was told there was an opening 8/10/22 from 130-230. Rushed home from work to meet technician. At 245 Called and was told that appt had be changed to 1130-1230 on the 11th. Tried to discuss the incorrect info and was told a tech could come on the 10th after 5pm and now would be charged the after hour fee of $125 an hour. Person answering said she would have stop by Saddlebrooke Ranch on his way home. Asked to speak to a manager. Person said "I will pass the phone but she will tell you the same thing" ********* came on the line, was defensive and said any questions were argumentative. She also said their computer system says I was sent e mail confirmations so the mistake and problem was mine. Asked what email was used, accused of arguing again, and she said was not familiar with the system because she works in the back office and that she is owner and does not need know how the system works. Tried to explain health conditions and work schedule limitations. Stated not her problem and did I want the after hour service call or not? Told her yes and would like a return call, could not tell me when, of the email on the account the appt reminder was sent. Once again accused of arguing and she as the owner could not give a time I would be called to make sure account up to date. She also said they are booked weeks in advance and should consider yourself lucky they could work me in on the schedule. Waited about 30 minutes called to verify my correct address and was in Oracle and not Saddlebrooke Ranch, verified phone number, and come to find out they have no email address for me on file. ********* adamantly said that it was my mistake because the key strokes and emails are in the system. Service on website isn't truthful. Bait and switch to charge high fees. Poor customer service.