Customer ReviewsforVillage Veterinary Hospital

The ladies at the Village Vet have done great for my buddy, Swanson. Swanson met Dr. O'Desky shortly after he was adopted and treated him very well. Every time I called with an issue, she was able to make room to get him in if she felt it was a situation where he needed to be seen right away. She properly diagnosed his heart condition 3 years ago, and was able to get Swanson and I a great 3 additional years together. She prescribed the right meds and even offered a deal on some of the more expensive medications. Sadly, dogs don't live forever and doc had a good conversation with me. Between her, Chris, and the other employees, they were compassionate and helped me through the process. A few days ago, Swanson indicated that it was time for him to go and I scheduled an appointment for him to be "put to sleep." Chris got me in the same day, and scheduled me at the end of the day after all other customers had left. When I arrived they assisted with carrying Swanson to the exam table which was covered in a soft red blanket with tissues nearby, they also had a candle lit for us in the lobby. The staff gave us all the time we needed and allowed me to stay with Swanson until he passed away peacefully. The staff was incredibly compassionate and I wasn't the only one in tears. I think reviewers need to understand that the Village Vet is a small town vet clinic. This isn't some large facility in the city that has multiple vets on staff. My experience was nothing like the other reviewers. To me Dr. O'Desky is a seasoned veterinarian and when you walk in it's clear that your pet is number one. She offers very direct advice and recommendations. I have taken her for her word since I met her and she has never steered me wrong. I highly recommend the Village Vet.

I hate writing a bad review, I waited over a week before I decided to write this one. Having moved back to the area recently our former vet didn't have an available appointment and our dog needed care ASAP. I called on a Friday and got an afternoon appointment on Monday. I had read the recent reviews but had family who had used this vet years ago, since my baby needed help I thought I'd try Dr ***** and the Village Vet. Maybe this would be my new vet, but I was extremely disappointed. We waited over a half hour after my appointment time to be seen. My concerns were that my dog was licking and biting at her rear hind end. i asked about possible lymph node type infection, bug bite, pulled muscle, possibly an anal glands issue? Dr Wendy combed for fleas, their were none, as I told her. She wanted to then shave my dogs upper leg, I told her that was one sound that caused extreme discomfort and anxiety to my dog, she then told me I needed to desensitize my dog to those sounds. After being told my dog was an abused rescue dog. I groom the dog myself, due to extreme separation anxiety, she told me I should take her to professional groomer...they of course have that service too, I should make my dog get used to being in a kennel... well I treat my dog as a family member with love. dr ***** then decided that possibly this was a skin infection and gave her a anti inflammatory shot and prescribed skin relief pills to be taken 2x a day. She DID NOT CHECK the anal glands at all, dismissing my concern. We waited over 20 minutes then to get a bill and check out, the bill included a "prepaid fecal test" for $22 which I did not agree to and the snarky office staff told me that she "just does what she is told" and wouldn't remove the charge. The total bill was over $183 which was rather pricey for not helping my dog at all. Over $100 of that was the shot and pills she prescribed that were for her bogus diagnosis. I secured an appointment with my former vet four days later who immediately expressed both of my dogs anal glands which were infected, bloody and causing discomfort to my poor dog. it seems from reading the other reviews that Dr ***** just lives in her own world that she helps these animals, but in my opinion she doesn't and according to other reviews dogs and cats have died or suffered disfigurement from the service at this vet facility. I'll be sure to pass on my experience with all my family and friends. Word of mouth can be the worst advertising a businesss can receive, too bad pet comfort and owner satisfaction isn't as important as excessive prices charging and getting paid for tests you never perform. Steer clear of this vet, the emergency vet would have been a better choice for a REAL diagnosis at a cheaper fee.