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          Sewer & Water Specialist, Inc. has 1 locations, listed below.

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            Business ProfileforSewer & Water Specialist, Inc.

            Sewer Contractors
            BBB accredited business

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 12/13/2012

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Products & Services

            This company offers sewer cleaning, excavation and repair. Also offers closed circuit televising, hydro-jetting and vactor service.

            Business Details

            BBB File Opened:
            9/15/2010
            Years in Business:
            20
            Business Started:
            10/3/2003
            Business Incorporated:
            6/24/2005
            Accredited Since:
            12/13/2012
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Number of Employees:
            14
            Contact Information

            Principal

            • Ms. Kim Gibson, President / Manager

            Customer Contact

            • Mr. Jeffery Gibson, Owner
            • Ms. Kim Gibson, President / Manager
            Additional Contact Information

            Fax Numbers

            • (734) 242-4364
              Primary Fax

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/06/2021

            Complaint Type:
            Billing/Collection Issues
            Status:
            Answered
            On November 29th, 2021, Sewer & Water Specialists Inc came to my home to perform "hydrojetting" as there was a blockage about 25 ft into my sewer line, which we presumed to be a root system. They had noted that I had damage from a previous backup to an iron sewage pipe in my basement that leads out from the house before performing the service & said that they could get me a quote on fixing that properly as it had only been sealed shut, not replaced. After they'd finished their hydrojetting, they packed up. It is then that I went into my basement to find that there was now sewer water, with a lot of solid debris, all over my basement. When I asked them to take a look, they mentioned having another job to get to & said it must have come down from the vent system while they were working because the bathroom floor kept flooding, but those vents aren't anywhere near there. One plumber suggested that maybe it was coming up from cracks in the floor, but that made no sense either with how much sediment was in the water. We established that it wasn't coming from the pipe that had previously had issues as its seal was still intact. They left regardless and made no effort to properly find the source or clean a mess they'd clearly caused. I used some water upstairs & then easily spotted the hole underneath a pipes that had been totally fine before. When I called, they said they'd send someone back & never did. I called in the morning and they were incredibly rude said I was a liar because "hydrojetting could NEVER break a pipe" & said it was probably the previously broken pipe leaking even though I have photos of the damage that wasn't there before their work. They refused to take any responsibility for the destruction. I later noticed a crack in my bathroom tile they'd caused as well which I just wish they'd told me about at least. Even if they didn't intentionally break the pipe, but they should have followed up or noticed the pipes were compromised.
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            Customer Reviews

            0 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Local BBB

            BBB Serving Northwest/West Central Ohio and Southeast Michigan

            BBB Reports On

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