Business ProfileforStevens Disposal & Recycling Service, Inc.

******'s destroyed 2 of my personal trash cans - 1 large toter and 1 Rubbermaid can; a value of well over $100. They replaced them with company toters, which was fine until I recently cancelled my service with them due to horrendous customer ************************ had called to drop my service down to 1 toter pickup and had only been setting out 1 toter every week for months. I had kept the other ******'s branded toter that they had replaced my destroyed toter with next to my garage. When the new bill came out, it was exceptionally higher than normal. Our HOA has a special discounted rate and my bill didn't seem to reflect that.I called in and has a lengthy and heated conversation with the rep, who was incredibly rude and unprofessional. She explained to me that I was still being charged for 2 toters as their driver saw that I was utilizing 2 toters which was a lie. They also threatened to charge me for the toters if I didn't return them, even though they were supposed to be mine to replace the ones that they destroyed. She explained that they are not responsible for customer-owned property if it is accidentally broken. My cans were not accidentally broken, it was reckless and malicious. I have street facing security cameras that confirmed that the driver was at fault, which is why they agreed to replace the toters to begin with.After cancelling, they sent me a bill for services that have already been paid for. I did return both toters even though they should have compensated me for my destroyed property.They have threatened credit collections on the new bill even though it just came in the mail. They again lied saying they have attempted multiple times to collect the balance. This is the first communication from them on the new bill.At this point I just want the balance zeroed out and to be done with this awful company.