Business ProfileforHawaiian Pools

We have been clients of Hawaiian Pools for 5 years. The company has a scheduling problem. Every year, we schedule our pool to be opened on a certain date and that day comes and goes. With no notification that they will not make it that day, they randomly show up sometimes a week later. We have come to expect that. We maintain our own pool- we have a ******* automatic pool cleaner, test the water, clean the filters regularly, etc. This year, we ended up with black algae in our pool towards the end of the year. We were told to get certain chemicals to kill the algae. Did that and it didn’t work. Hawaiian Pools along with another local pool company, told us the only way to get rid of it was to power wash it at closing. When scheduling the closing of the pool, we told reminded Hawaiian Pools that it would need to be power washed. It’s closing day, and the company, again day of, told us they will not be able to power wash it as they do not have time. They will put chemicals in it to treat it, and will power wash it at opening. The opening and closing of our pool are only two examples of the quality of their product and their level of professionalism. When I spoke with **** the owner, as I was explaining the situation, he cut me off asking if I was threatening him and if so, the conversation would be over. I tried to finish explaining the situation and he kept trying to cut me off. I finally spoke over him telling **** to let me finish speaking. He called me a ******** when I answered a question he asked me. Hawaiian Pools talk a lot of talk and do not care about their clients. It’s all about the $$$ for them. The owner is rude and condescending.