Customer ReviewsforMaumee Bay Lodge & Conference Center

We had a wedding on July 16,2022 at Maumee Bay State Park. I made all the decoration for my granddaughters wedding. Inside and outside. All The Catering company provided was the table cloths, napkins, dishes, foods, beverage and venue to have the wedding. The catering and beverage people was outside the doors before the wedding was even over with to start cleaning the table before the wedding was over. But before I could get all my center pieces off the table the catering and beverage people were taking everything off the tables. Which were hexagon center pieces with white, blue, yellow flowers there were different size candles in each center pieces. There was a wooden hanger that was under the bride and groom table that had my name on it that my grandchildren had given to me. the name was (********). I Called *** and *** several times and left messages about the things I was unable to get due to the catering people taking thing off the table that did not belong to their company The Phone was **********. no one would call me back.

This is by far the worst hotel I stayed in my entire life. My sister booked the room for a family weekend and my parents arrived at the hotel first. The receptionist did not let them into the room even they arrived at check-in time and kept them waiting for an hour in the lobby until my sister arrived. The room was not cleaned properly with hair in the bathroom and dust on the furniture. Although we were promised a room with a front view we were given a room where we could barely see the side of the lake. When my sister complained one of the receptionist suggested that she bend over the balcony rail so that she could see the lake. When we tried to change the room they kept us waiting for hours and at the end they said they would not change the room since all the rooms have the same view which is completely untrue. The person who promised to change the room in the first place lied straight to my face saying that she never agreed to change the room. At the end we were stuck with the original room. The receptionists were very rude during checkout as well. When we asked to talk to the manager one of them said she was the manager but refused to give her name. In any case I have never been treated so poorly in any hotel. I am very surprised that the hotel is BBB accredited.