Customer ReviewsforMolly Maid of NW Ohio

I have been getting Molly **** services for approximately 8 months, and I can't be happier, I recommend them to my family and friends, Team 1 gets a 10/10.

Thank-you so much for recognizing your Team's efforts (T1). Our teams focus on making each customer happy. They work hard and appreciate the recognition. We appreciate you using Molly Maid of NW Ohio for your home cleaning needs.

Team 1 ****** I think you guys are amazing. Thank you for your service.

Your team (T1) truly appreciates the recognition you have given them. They really try to please their customers. We thank-you for choosing Molly Maid of NW Ohio for tour house cleaning needs.

Team 1. - ****** I think they do an excellent job. Im glad I have you. Thank you *****

Thank-you so much for recognizing your team (T1) for their efforts. Customer happiness is their goal. We appreciate you choosing Molly Maid of NW Ohio for you home cleaning needs.

Todays cleaning visit was much improved compared to the last visit. Today's team (#1) did a very good cleaning. We are very satisfied.

We are pleased that the second team (T1) met your expectations. Sometimes, personalities just don't match-up. All of our teams do well, but we will change a team if a customer is not satisfied.

I have team 1 out 2 times so far and really notice how detailed they are. They haven't missed anything that another company I had before did.I also like the girls and they will be the ones that come every time

Thank-you so much for recognizing your team (T1) for their efforts. All of our teams work very hard. We try to send the same team each so you get to know them and they get to know you. We appreciate you choosing Molly Maid of NW Ohio for your house cleaning needs.

Very disappointed! Tried the service for the second time. Two girls showed up to work. I gave them a list of items I wanted to be sure they completed. I left them to work while I went back to my office. The main Molly *********** called me an hour later and said the girls didn't think they could complete in the time given. We have a lot of woodwork and it would take too long to clean. They asked if I wanted to extend the time. I asked how much time would be needed. They then called me back and said the girls felt uncomfortable and left and service would not continue. I even asked them to limit the he service to just a few rooms. They said they couldn't continue service. The girls lied and said someone said something to them. No one said anything to them. I was in my office working. I definitely would never recommend them!

I am the owner of Molly Maid and am sorry for any distress we caused you. Before I responded I wanted to get a written statement from the team and listen to all 3 phone calls my office had with you. You are a very particular customer. The history is that back in May, 2022, we did an initial clean. The house needed a lot of attention and you were not satisfied, so another team came back an spent an additional 3.5 hours at no charge. We cleaned you on an alternate-weekly basis until Jan, 23. You had periodic complaints.On Nov 9, 2023, you called to resume service. We explained that an initial would need to be done again, due to the lapse of time between stop/start. We received incorrect square footage from you. Our initial clean estimate is based on sq footage, with house in average condition and no extras were discussed. When the team arrived, the house needed a lot of attention and you presented them a list of additional items you wanted done, including extensive application of pledge to cabinets, and to polish a large amount of woodwork. Given these things, my office called you and explained that we could not complete everything on the price we gave you.There were also some issues with the bathroom floor and conditions of some of the other rooms. After the first call, my team heard yelling and some door slamming upstairs. One of the gentlemen scowled at the team. We were not able to give you a revised cost based on the conditions above. We decided to pull our team and did not charge you for anything. Again, we apologize for not being able to complete the service.

Team #1 is great! They are always on time and have smiles on their faces as they come in! They are very hardworking and do a great job! ******* (the cat) and myself look forward to them coming!

Thank-you so much for recognizing your team (T1) for their efforts. They appreciate that very much. We thank-you for choosing Molly Maid of NW Ohio for your home cleaning needs.