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          Find a Location

          La-Z-Boy Inc. has 205 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileLa-Z-Boy Inc.

            Furniture Manufacturers
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            1 Lazboy Dr

            Monroe, MI 48162-5138

            Get Directions
            Visit Website
            (734) 242-1444

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            Customer Reviews

            1.16/5

            Average of 172 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            951 complaints closed in last 3 years

            199 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/6/1996

            Years in Business: 96

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Business Details

            This is a multi-location business.

            Find a Location

            La-Z-Boy Inc. has 205 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              1 Lazboy Dr, Monroe, MI 48162-5138
              BBB File Opened:
              8/26/1986
              Years in Business:
              96
              Business Started:
              1/1/1928
              Accredited Since:
              9/6/1996
              Type of Entity:
              Corporation
              Number of Employees:
              401
              Business Management
              • Mrs. Rochelle Nevills-Pitts, Supervisor
              • Ms. Karen Vazquez, Team Supervisor
              Contact Information

              Customer Contact

              • Mrs. Melinda Whittington, President/CEO
              • Ms. Kim Long, Accounts Payable
              • Ms. Nicolina Johnson, Marketing Promotions Specialist
              • Ms. Mackenzie Montri, Support Representative
              • Ms. Karen Vazquez, Team Supervisor
              Additional Contact Information

              Fax Numbers

              • (734) 240-2421
                Primary Fax
              • (734) 457-2020
                Other Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              951 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/15/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              I love the chair however it has tipped over with me in it 3 times. The last time this morning I hit my head on the wall causing bleeding. Customer service said was not their problem but I beg to differ. I’ve used the chair 10 or 12 times. I need a resolution and I’m sure I’m not the only person this has happened to. ** ****** I think is the model number.
              Read More
              Read 950 More Complaints

              Customer Reviews

              172 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              James D

              04/06/2024

              We purchased a sectional Trouper couch and swivel chair. Both arrived many weeks later damaged or in need of repair. After several attempts and many hours of conversation between the store manager (no longer with the company) and customer care four of the couch pieces were reordered only to have arrived damaged. In addition to this we still have the issue of having two pieces of the new version of the sectional and 4 of the old version. None of these pieces align correctly. Moreover the delivery company they use are unprofessional and in a hurry to drop the furniture and leave. We have spent countless hours and still have no resolution.
              Read 171 More Customer Reviews

              Local BBB

              BBB Serving Northwest/West Central Ohio and Southeast Michigan

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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