Business ProfileforErie Construction Mid-West, LLC

During our four hour sales pitch, we were told specifically to never hire an LLC or “storm chaser” for roofing needs because they can install your roof and you’ll never hear from them again. What we’ve come to find out is that Erie Home is no different, except you pay double the price. We were sold a “top quality” roof and even better customer service + warranty. We’ve received none of those things. After we realized that we were ignorant enough to be scammed, we accepted it, but also knew that legally, we were sold a warranty that would hopefully cover the roof over the next decade until it was time to book a new company to replace it. Our $26,000 roof was installed in December. After scheduling the install, the contractor no-showed, there was barely any communication, until they showed up unannounced on a Sunday at 7:00 am demanding that we move our vehicle. After 3 months, our shingles are already falling off. We contacted Erie to get someone out to repair the shingles. Timeline of communication: Initial call was made to Erie on 2/26 I was contacted the same day by a contractor who scheduled to come to our house on 2/23 before noon. I stayed home from work to be available on 2/23. The contractor texted on 2/23 to reschedule for 2/26. Again, I stayed home from work to be available. He never showed. I contacted Erie again on 3/11 to try and resolve the matter. The same contractor texted me on 3/11 and stated he would be out to my house that same week. He never contacted me and he never showed. I’ve received no contact from him since. On 3/20, I contacted Erie again to get someone out to resolve the shingles. The rep said he would contact a different contractor to come to our house to get this matter taken care of, and we will receive a call early the next day. I’ve not been contacted since. My best advice: Document everything. Find a good construction attorney. Erie Home is not what they promise.