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          Harms Carpet Center Inc. has 1 locations, listed below.

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            Business ProfileforHarms Carpet Center Inc.

            New Carpet
            BBB accredited business

            At-a-glance

            Customer Reviews

            5/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 10/1/1973

            Years in Business: 64

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            BBB File Opened:
            1/1/1973
            Years in Business:
            64
            Business Started:
            1/1/1960
            Business Incorporated:
            1/2/1981
            Accredited Since:
            10/1/1973
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Number of Employees:
            2
            Alternate Business Name
            • Harms Carpet One
            Contact Information

            Principal

            • Mr. Randy Harms, President

            Customer Contact

            • Mr. Randy Harms, President
            • Mr. Jake Harms
            Additional Contact Information

            Fax Numbers

            • (419) 891-1571
              Primary Fax

            Phone Numbers

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/17/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            Quote for bathroom shower tile job received in August, 2021. Job supposed to start on October 11, 2021 but tile setter needed drain to be repositioned. This was resolved in a week. Tile setter never came back to start job. Multiple attempts to reach tile setter and owner of Harms Carpet One were left unanswered. Have had to go into the store twice (January 4th and another time in March) to express frustration at job left incomplete. New tile setter came to the house at the end of March and said job would take a week to complete and thought he could start by the middle of the following week- so early April. Change in system to be used caused supply delay til end of April. Owner emailed to say they would start May 6 ish. Job started and we have basically been at standstill. Gave permission for job to be completed while I was on vacation last week- no work was done. Texted tile setter 3 times (June 9,10,11)- no response. 6/13- message left for owner, Jake Harms- no repsonse. Tiler delivered his wet saw on 6/14- no work done. 6/15- tile setter arrived and did necessary prep work. 6/16- tile setter NO SHOW. Messages left for Jake Harms x2 (second one expressing anger and shameful usage of foul language on my part)- also demanded returned call and if not returned, told him I will be coming to store tomorrow. Job has been promised to be completed so many times and has yet to be finished. We would like your help. Finally, we do not want to pay any additional money from the original quote ($900 increase for change in system but with less labor hours required)- this has been so stressful and the lack of professionalism and communication has been ridiculous. Our hands are tied. I cannot figure out how to upload the emails and quotes but am happy to provide. I will try to email them to the link on this page. Sorry, not very tech savvy. We are leaving to go out of the country on 6/20 and return on 7/1. We will be able to take calls on 7/2/22.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kathi D

            10/25/2022

            Excellent work with the staff (Monica)& especially Marcus who laid our carpet!!! His work is impeccable!!! My husband & I were extremely pleased!! Keith & Kathi Daly Maumee Oh

            Local BBB

            BBB Serving Northwest/West Central Ohio and Southeast Michigan

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