Business ProfileforWhite Family Collision Center

Took my Nissan Rogue in for a repair that included replacing the blind spot sensor, after backing into a pole. ***** assured me White Collision could "reprogram" the sensor. Picked it up and 10 miles into the trip, the sensor didn't work. After returning from S. Ohio (I work downstate and am home only on the weekends) I called the dealership. I was told to bring it in and "we'll take a look at it" by *****. I rushed over before they closed and was told by ***** "we can take a look at it but you'll probably have to take it to the dealership to get it reprogrammed." I.asked to speak with the service manager. *****, ** and some other woman stood at the front desk 10 feet from me and laughed about the situation. I could hear them discussing "I don't know ow why she's upset" and "that's life". I approached them and spoke with AJ who told me, "70-75% of the time we fix em and they work just fine." I asked him" Do they you think that would be Info I should've been told upfront?" Now I have to make an appointment with the service department at the Nissam dealership (over a week from now is the soonest they have), deal with 2 repairs lasting over a week longer than they were supposed to take and deal with 2 rental cars as I can't wait for it to be repaired due to my work schedule. Why in the he'll wouldn't I have just gotten it repaired at the dealership in the first place and avoided all of this hassle? I asked ***** this.question and he flippantly replied, "Because you brought your car here!" Lesson learned. I will never again deal with disrespectful employees at an establisent who doesn't tell you upfront that it might just not be fixed when you pick up your car! There are 22 of us who live in Toledo. You've just lost ALL of our family's business. When I informed your staff of that someone called out "WHATEVER!" and laughed. I guess you guys think this is the appropriate way to treat people. I'm currently writing g reviews on every site I can get my hands on
Oh, and BTW, **** ****** and my husband have been friends for 35 years. I think you just might have been disrespectful to the wrong person.

Unfortunately with vehicles technology ever changing, issues with sensor and body control units have to be programed by the manufacturer dealership. Every make, model and trim level our different. This is a challenge that every body shop goes through in this business. Trying to predict issues that could or could not happen in the auto repair business is nearly impossible because there are so many variables that are forever changing. As I stated when you came in we would be more than happy to help you get the vehicle to the dealership and take care of the rental for you. We understand that getting in the car accident is never easy to deal with. We believe that we repaired your vehicle back to pre-accident condition to the best of our ability. We never once not offered to help you with this issue to make it as easy as we can for you due to not being able to predict this was going happen. So with that being said please let us know if there is anything we can do to make this situation easy for you.
in regards to the unprofessionalism that was mention above will be reviewed internally and corrected. white family dealerships have been around for over 100 years and pride themselves on customer service. please reach out if there is anything we can do for you.

By your failure to address the disrespect shown by your personnel, it is apparent this kind of behavior is tolerated. Again, by your response you missed the mark completely. Of course tech is changing, etc. My complaint is that ***** said White Collision could reprogram the sensors. I asked him direct and he assured me they'd be programmed. He never said that 25-30% of the time they need to go to the dealership to be programmed. Since my dealership offers full body work I could've avoided another rental car and another time with my Rogue in the shop, choosing to simply get it completelyrepaired AT ONE PLACE!. You were dishonest with me. You simply wanted the business and when I brought my complaint to your staff they were disrespectful, rude and childish. I guess White Collision is ok with that. ***** and ** are bad for business. Their attitudes stink. Deal with your staff or you will continue to lose customers. Be upfront with folks. You may lose that single repair but gain business for handling yourselves with dignity. This isn't the first time our family has had to dealt with *****. He was an absolute jek to my daughter when her car was brought in last Christmas. Her car also needed a second repair as there was cluncking in the door after it was replaced.

This am I took my vehicle to the dealership to get the sensors reprogrammed. Per the dealership: "White Collision doesn't know what they're talking about.. These sensors either work or they don't. There's no reprogramming. White Collision either put in a faulty sensor or they messed up your electrical system." I'm now waiting for the diagnostic check to be preformed.