Business ProfileforAmbassadors N & B Inc.

The owner of this business is potentially engaging in elder financial abuse. She takes one of her clients, my grandmother, to the bank and other places to “assist” with transportation, claiming she would help her to set up payments to come directly to her mortgage company in *******. The problem is my grandmother’s mortgage company is in ***** and several of her bills, including her mortgage, remain unpaid. I am listed as an authorized party on my grandmother’s mortgage account so I was notified of all of this via email from her mortgage company. They are very concerned about this individual’s relationship with my grandmother and question whether her business is legitimate and why she would need to go into the bank with my grandmother when she withdraws money. She encourages my grandmother to bring personal items and paperwork to places like the public library so she can “help” her set up her bill payments. But again, most of her bills remain unpaid. The owner of this business recently took my grandmother to the post office to get a P.O. Box and has a spare key. According to my grandmother, the owner claimed she needed a spare key in the event my grandmother loses her key. She is not the power of attorney over my grandmother, so she does not have authority to do any of this. I recently spoke with the owner over the phone to gain a better understanding of her relationship. She claims she is my grandmother’s “friend” and has been assisting her with setting up mortgage payments. When I told her the mortgage company reached out to me with their concerns, she told me “everything is fine and her balance is paid in full.” This completely contradicts what my grandmother’s mortgage company said to me. When I told her this, she abruptly said “you have no idea what you’re talking about,” and immediately hangs up the phone on me. The owner of this business has a strained financial history and several financial/tax problems of her own according to county public records.