Business ProfileforHousehold Centralized Service, Inc.

Absolutely unacceptable business practice. We contacted them to have them service our washer. They stated that they would be able to fix it, or at least come out and look at it, but that they would be roughly two weeks out. As inconvenient as that was, we understood the time frame and agreed to a 1 pm- 4 pm on 10/27. We even received a text message confirming the time frame. After waiting for the entire time frame and not receiving any call/update, I had to call the company to ask for an update. At that time, the representative **** joked about how it was only *************************************************************************** to provide an update that the technician was running behind the scheduled time frame, which again, ended 12 minutes prior. I told him I needed to speak with my wife about it to see if we wanted to continue to use their service as we were extremely unhappy. We decided that even after how unacceptable they were, we really did not want to have to wait another couple weeks for our washer to be repaired. I called back to advise them that we were extremely unhappy but that we would have to use their service. **** asked what part of their service was unacceptable as we agreed to the two week appointment. He continued to think it was acceptable to not call during the scheduled time frame to provide any sort of update on the technicians arrival. I then attempted to call back after cancelling the appointment to speak with management about the situation and my phone would no longer complete the call, however my wifes phone would. Once on the line, **** then transferred me to a manager ***** who also did not answer. We find this practice completely unacceptable especially for a business that has been around for so long. Would not recommend.