BBB Advice: Consider Budgets, Needs Before Buying Into Holiday Deals

  
     
November 10, 2017

Shopping OnlineIn 2016, Black Friday sales reached over $3 billion in revenue, according to a study conducted by Adobe. Retailers will most likely want to repeat or exceed last year’s sales by offering deals during this year’s Black Friday rush.

Better Business Bureau (BBB) advises consumers to arm themselves with information, a budget and the ability to resist pressure to buy items they don’t want or need. One-day deals and specials have become the norm rather than the exception, whether shopping online or in a store. If you’ve researched an item ahead of time, you’ll be better able to evaluate deals.

“Advertised deals may be good on an extremely limited quantity, or the size of the discount may be greatly exaggerated,” said Michelle Corey, BBB St. Louis president and CEO. “By checking prices and reading advertisements carefully, consumers can make an educated decision on whether it’s worthwhile to stand in line or miss a good night’s sleep.”

When buying gifts, it’s important to obtain and keep receipts for all purchases in case the recipient needs to return an item. Many stores will provide gift receipts upon request, which allow returns but don’t show the recipient how much you paid for an item.

Be sure to check return and refund policies before you buy. Although some stores relax their return policies during the holiday season, others may require that returns be made within a few days of purchase. Some only allow returns if a product is defective while others may give store credit instead of cash refunds.

If a gift needs to be shipped, ask about cost and when the item will arrive. In some cases, you may save time and money by buying from a store’s website.

While online shopping can be a way to avoid crowded stores, shoppers need to be careful of the sites they patronize. When shopping online, be sure to:

  1. Protect your personal information. Check to see how your information may be used online. When shopping at stores, keep your card out of sight and make sure you get it back safely in your wallet before you leave the store.
  2. Check the site’s security settings and privacy policy. If the site is secure, its address should start with https://.
  3. Know the company’s refund and return policies. Are there restocking fees? Do you have to pay shipping costs on returns?
  4. Do not rely on pictures of a product. Read the description and check model numbers, if applicable.
  5. Be cautious of free or very-low-price offers. Often, free offers are followed by an open-ended enrollment in a program that automatically bills your credit card account. Before ordering anything online, make sure you click on and read all terms and conditions.
  6. Pay with a credit card. If you suspect fraud or don’t receive your order, you can challenge the charge. It’s also possible to dispute charges to your card.
  7. Obtain a tracking number for shipments. If you need the product before the holidays, find out when the seller intends to ship it and if possible, how it will be shipped.
  8. Print out the order or save it on your computer. Make sure you have the documentation page for online orders, and save it until the order arrives.
  9. Be aware of phishing. Don’t respond to emails that ask for your credit card, bank account number or other personal information. Legitimate businesses do not send emails claiming there is a problem with an order or account to lure you into revealing financial information. Call the company or find the customer service form on the company website to confirm any problem.

 

Before patronizing a store or website, check a company’s BBB Business Profile online at bbb.org or call 888-996-3887 toll free.

 

St. Louis area media contacts: Chris Thetford, Vice President-Communications, (314) 584-6743 or (314) 681-4719 (cell), cthetford@stlouisbbb.org

Shellie Kreter, PR & Communications Director, (314) 584-6723 or (314) 348-5451 (cell), skreter@stlouisbbb.org

Don O’Brien, Investigator, (314) 584-6727, dobrien@stlouisbbb.org

Columbia media contact: Sean Spence, Columbia Regional Director, (573) 886-8965, sspence@midmobbb.org

Cape Girardeau media contact: Joey Keys, Cape Girardeau Regional Director, (573) 803-3191, jkeys@capegirardeaubbb.org

Quincy media contact: Mara Clingingsmith, BBB Quincy Regional Director, (217) 209-3972 or (217) 242-6272 (cell), mclingingsmith@quincybbb.org

Springfield media contact: Stephanie Garland, BBB Springfield Regional Director, (417) 380-5074, sgarland@springfieldbbb.org

About BBB

BBB is a nonprofit, business-supported organization that sets and upholds high standards for fair and honest business behavior. Most BBB services to consumers are free of charge. BBB provides objective advice, free BBB Business Profiles on more than 5.3 million companies, 11,000 charity reviews, dispute resolution services, alerts and educational information on topics affecting marketplace trust. Visit bbb.org for more information.