Better Business Bureau (BBB) has revoked BBB Accreditation of two businesses for violations of BBB’s Accreditation Agreement. BBB’s Executive Committee took this action on June 27, 2017, upon recommendation of its Standards and Compliance Committee.
The companies expelled were:
BBB notified Greg Hansel Construction on several occasions between Jan. 31, 2017 and Jun. 6, 2017, in reference to a consumer complaint alleging an inferior service and failure to issues a refund. Despite these contacts, the company did not respond to BBB about the complaint.
BBB notified Pennington Roofing Co. on several occasions between Mar. 14, 2017 and Jun. 6, 2017, regarding a customer complaint alleging failure to honor a warranty. Despite these contacts, the company did not respond to BBB about the complaint.
BBB Accredited Businesses are required to respond to customer complaints and BBB inquiries, to make a good faith effort to resolve complaints and to honor arbitration decisions. Failure to do so is considered prejudicial to the best interests of BBB and private enterprise. Accredited Businesses also must maintain a BBB rating of B or higher.
Expulsion from accreditation status is unfortunate. However, BBB takes enforcement of its standards very seriously. Applicants for BBB Accreditation also must meet BBB standards. They can be denied accreditation if they fail to comply.
BBB Standards of Accreditation are designed to offer consumers confidence before they make purchasing decisions. Consumers are urged to contact BBB at 314-645-3300 or bbb.org, for a BBB Business Profile before doing business with any company or charity.
St. Louis Area Media Contacts: Chris Thetford, Vice President-Communications, (314) 584-6743 or (314) 681-4719 (cell), email@example.com
Shellie Kreter, PR & Communications Manager, (314) 584-6723 or (314) 348-5451 (cell), firstname.lastname@example.org
BBB is a nonprofit, business-supported organization that sets and upholds high standards for fair and honest business behavior. Most BBB services to consumers are free of charge. BBB provides objective advice, free BBB Business Profiles on more than 5.3 million companies, 11,000 charity reviews, dispute resolution services, alerts and educational information on topics affecting marketplace trust. Visit bbb.org for more information.