With the heat index reaching the 100s, the last thing anyone wants is for the air conditioning to fail. But when it does, you need a reliable contractor – and fast.
“Good air conditioning contractors are in high demand now, so you shouldn’t be surprised if you can’t get it fixed immediately,” said Michelle Corey, St. Louis BBB president and CEO. “You need to keep your cool and research companies before you sign a contract for repairs or replacement.”
Better Business Bureau (BBB) is a great resource for finding trustworthy contractors. Consumers can find dozens of BBB Customer Reviews on heating and air conditioning contractors at bbb.org. They also can browse BBB’s Accredited Business Directory for air conditioning businesses that have pledged to uphold BBB Standards for Trust.
BBB Business Profiles include a rating from A+ to F and show whether a company has complaints and how the company responded to the complaints. Many contractors also have customer reviews that show how they’ve delivered service to customers.
This year, BBB has received 34,093 inquiries from consumers about air conditioning contractors. So far, 58 complaints were registered about air conditioning contractors. Complaints typically concern billing issues, warranties not honored, quality of repairs and service or failure to perform the repairs requested.
BBB recommends that consumers consider the following when looking for an air conditioning contractor:
St. Louis Area Media Contacts: Chris Thetford, Vice President-Communications, (314) 584-6743 or (314) 681-4719 (cell), firstname.lastname@example.org
Shellie Kreter, PR & Communications Manager, (314) 584-6723 or (314) 348-5451 (cell), email@example.com
Columbia media contact: Sean Spence, Columbia Regional Director, (573) 886-8965, firstname.lastname@example.org
Cape Girardeau media contact: Joey Keys, Cape Girardeau Regional Director, (573) 803-3191, email@example.com
Quincy media contact: Mara Clingingsmith, BBB Quincy Regional Director, (217) 209-3972 or (217) 242-6272 (cell), firstname.lastname@example.org
BBB is a nonprofit, business-supported organization that sets and upholds high standards for fair and honest business behavior. Most BBB services to consumers are free of charge. BBB provides objective advice, free BBB Business Profiles on more than 5.3 million companies, 11,000 charity reviews, dispute resolution services, alerts and educational information on topics affecting marketplace trust. Visit bbb.org for more information.